A virtual extension is configured in the same manner as a regular extension. It can have features like voicemail and follow-me, but it does not link to a real phone.
Virtual extensions are not counted as an extension with regards to your licensing. Hence you can have an unlimited number of virtual extensions.
To configure a virtual extension, perform the following steps:
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Open the UCx Web-based Configuration Utility
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From the PBX tab, select PBX Configuration
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From the left side column, select Extensions
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In the drop-down list box, select the device type None (virtual exten) and press the Submit button
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On the Add Extension page, enter the extension number in the User Extension field
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Fill in all the extension specific parameters. You should configure at least the following fields:
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Display Name (name of the extension/user)
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You can enable Voicemail if desired
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Press the Submit button to create the virtual extension
Once the extension is created, you can go back to edit the extension and enable the Follow-Me feature.
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Select the extension from the list on the right-hand side
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Click on Add Follow Me Settings link at the top of the page
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Edit the Follow Me parameters as desired