York Medical is dedicated to providing optimal health care services to the communities of Newmarket, East Gwillimbury and Richmond Hill. We provide comprehensive medical and preventive health care services.
With our growing business, we needed to network our locations for Voice and also wanted to implement SIP trunking to reduce costs, especially in communication with our transcription service provider located in USA. Upgrading our Cisco solution was extremely expensive and ongoing management had been very cumbersome requiring login to multiple interfaces even for a simple addition of a phone. The Avaya solution we also considered required many additional fee-based licenses for SIP trunks and voice networking. We had several spare Cisco phones and wanted to preserve our investment in Cisco phones, if at all possible.
We discussed our needs with our trusted partner Alpha Telecom who recommended the UCx platform from E-MetroTel. With the UCx, we were able to save a lot of money re-using our existing Cisco phones and were also able to implement Avaya 1230 phones and call queueing with IVR for staff members who were handling a lot of calls. They simply log in and out of their call queues on the Avaya 1230 phones which was not possible with the Cisco phones. UCx voicemail to email has simplified our transcription requirements and increased productivity with extension to extension dialing and call transfer between sites. We look forward to implementing the UCx WebRTC to further increase staff productivity.
Another big benefit is the management of the UCx. The web based administration is very easy to use and with the UCx secure remote access, Alpha Telecom is able to be quickly make changes from anywhere at any time.
The implementation with SIP trunks on the UCx has minimized our LD and as our business continues to grow we will be able to add more SIP trunks to the UCx without adding costly SIP trunk licenses.
The team at Alpha Telecom implemented the UCx at two of our clinics flawlessly and their service is impeccable. We look forward to working with Alpha Telecom as we migrate our head office in 2017.
USA: +1 (214)556-5917
Canada: +1 (647) 478-7435
Australia: +61 (38) 400-4281
E-Mail: [email protected]
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