VmX Locator for Voicemail

Overview

The VmX Locator feature provides a "mini-IVR" for each voicemail that is enabled for an extension. 

This feature must first be enabled by the UCx administrator, then each user can configure their own options from the User Portal.

Access

You need the following information to access the User Portal (For more details see User Extension Portal):

  • User Portal URL address: http://<your_ucx_server_ip_hostname>/recordings (e.g. https://192.168.1.200/recordings)
  • User Portal login name: Your extension number
  • User Portal login password: Your voicemail password

To access the configuration page for VmX Locator, perform the following steps:

  1. Access the user portal by entering the user portal URL in a web browser (e.g. https://192.168.1.200/recordings) OR click on the Portal button if using WebRTC.
  2. Log-in using your extension number and your voicemail password.
  3. From the left-side navigator panel, click on VmX Locator.
If you cannot find the VmX Locator link on the left-side navigator panel, that means the feature has not been enabled by the system administrator. Contact your administrator to enable VmX Locator for your voicemail box.

Configuration

You need to configure the following parameters for this feature to work.

Field
Description
Use When You can choose to apply the VmX Locator feature when unavailable or busy or both, by selecting the appropriate checkboxes
Voicemail Instructions

Check this box if you want the Standard voicemail prompts to be played after your personal greeting.

If left uncheck, the caller will simply get a "beep" after your personal greeting.

Go To Operator

If this box is checked, the Press 0 field is disabled.

When the caller presses 0, call will be sent to the Operator number configured for the whole system by the system administrator.

NOTE: You do not need to enable VmX Locater for the "dial 0" operator feature to work.

Press 0

To configure a different number for the Press 0 option, you have to first uncheck the Go To Operator field.

This is typically used to overwrite the system operator number in certain scenarios where an executive might prefer to have the call go to the secretary.

Send to Follow-Me

If this box is checked, the Press 1 field is disabled.

When the caller presses 1, call will be routed according to your Follow Me list.

Ensure that you have the Follow Me feature enabled and configured when using this option.

Press 1

To configure a number for the Press 1 option, you have to first uncheck the Send to Follow-Me field.

You can enter any extension, queue, ringgroup or external number (e.g. your cell phone).

Press 2

To configure a number for the Press 2 option.

You can enter any extension, queue, ringgroup or external number (e.g. your cell phone).

IMPORTANT:
Remember to record your personal greetings with instructions that match your VmX Locator treatments. Personal greetings for both "busy" and "unavailable" states must be recorded for this feature to work.

 

Page Tags: 
vmx locater
mini ivr
voicemail