Modern communications, your way

Modern communications. Without compromise.

Bring your people and customers together with voice, messaging, video, AI and a culture of teamwork, visible in the moments that matter most.

E-MetroTel communications platform with desk phone, InfinityOne dashboard, Galaxy appliance and mobile application
17+
Years of
Experience
300K+
Connected
Users
5K+
Systems
Deployed
35+
Countries
Served
What’s Possible

Everything you need.
Working together.

The platform, devices, applications and services you need, brought together in one unified communications experience designed to work together and supported end to end.

Connect
Your People
Work from anywhere, on any device.

Keep your teams connected across desk phones, desktop, mobile and web.

Explore Devices & Endpoints
Serve
Your Customers
Create better customer experiences.

Bring voice and digital conversations together to make every interaction more connected.

Explore Contact Center
Modernize
Your Way
Move forward without starting over.

Preserve your existing investment while adding the capabilities you need next.

Explore Green Migration
Work
Smarter
Put practical AI to work.

Assist your people, automate routine interactions and turn conversations into useful insight.

Explore AI
Infinity Platform

One unified platform.
Infinite possibilities.

Infinity unifies your communications across users, devices, applications and deployment environments all within one flexible platform.

The Power of One.

One platform. One experience. One provider.

Discover Infinity
  • COMMUNICATIONSVoice · Messaging · Video · Collaboration
  • CUSTOMER ENGAGEMENTContact Center · Omnichannel · Queues · Reporting
  • AI + AUTOMATIONAssistance · Reception · Insights · Automation
  • APPLICATIONS + INTEGRATIONSTeams · CRM · PMS · Business Apps · APIs
  • DEPLOYMENT + INFRASTRUCTUREOn-Premise · Private Cloud · Public Cloud · Hybrid
  • ENDPOINTS + CLIENTSDesk Phones · DECT · Mobile · Web
Green Migration

Modernize.
Keep what works.

Upgrade without disruption.

Preserve your investment, reduce waste, and unlock new capabilities.

Discover Green Migration
PRESERVE
Protect valuable investments.
Existing phone preserved during Green Migration
MODERNIZE
Upgrade at your pace.
E-MetroTel Galaxy Pro
EXPAND
Add capabilities as your needs evolve.
Expanded modern communications devices
Practical AI

AI that does real work.

Answer, assist, automate and act.

Capture conversations, uncover insights and put valuable information to work.

Explore AI-Powered Communications
AI Call Assist insights and transcript screens
AI Call Assist
Real-time assistance, insights, sentiment analysis, transcripts and summaries.
AI Receptionist
Intelligent answering and routing.
AI Chatbot
Conversational digital assistance.
Agentic AI Voice
Understand, respond and take action.
AI Video Conference Transcripts
Capture, summarize and review meetings.
Products + Experiences

Built for the way you communicate.

One platform. Multiple experiences.
Built to work together.

E-MetroTel communication products and experiences
Infinity 7000 Series
Smart desk phones for a connected workspace.
Explore Phones
Infinity Web Client
Collaboration, all in one workspace.
Explore Web Client
Infinity 3065
Business communications on the go.
Explore Infinity 3065
Galaxy Appliances
Flexible communications infrastructure.
Explore Galaxy
DECT Solutions
Reliable wireless mobility.
Explore DECT
Contact Center

Every conversation.
A better experience.

Bring every customer conversation into one place with omnichannel engagement, intelligent queues and the tools agents and supervisors need to perform at their best.

SUPPORTED CHANNELS
Voice
Web Chat
SMS
Email
Facebook
Messenger
WhatsApp
InfinityOne Omnichannel dashboard and queue reports
Omnichannel
Voice and digital channels in one place.
Queues + Routing
Intelligent queues, routing and real-time statistics.
Agent + Supervisor Tools
Monitor, listen, whisper, barge in and improve performance.
Deploy Your Way

Choose where your communications live.

Cloud isn’t your only option.

Infinity gives you the flexibility to deploy on-premise, in a hybrid model or in the cloud so you can deliver communications your way.

ON-PREMISE

Your infrastructure. Your control.

Keep your communications and data on your premises with Galaxy Appliances for complete control and reliability.

Galaxy Appliances
Explore Galaxy Appliances
HYBRID

The best of both worlds.

Combine on-premise control with cloud flexibility for a solution that scales with you.

On-premise Galaxy Appliances + Infinity Cloud
Learn About Hybrid Deployment
CLOUD

Simple. Scalable. Secure.

Run Infinity in the cloud and eliminate infrastructure overhead while maintaining enterprise-grade security.

Infinity Cloud on laptop and mobile
Explore Infinity Cloud
ALWAYS SECURE.
ALWAYS PRIVATE.
ENTERPRISE-GRADE SECURITYSecure by design.
YOUR DATA, YOUR CONTROLPrivacy built in.
HIGH AVAILABILITYBuilt-in redundancy.
EXPERT SUPPORTHere when you need us.
Industries

Built for the industries that rely on you.

Infinity delivers secure, reliable communications tailored to the way your industry works.

Healthcare

Healthcare

Improve patient care and enhance staff collaboration with reliable, always-on communications.

Learn more
Education

Education

Connect students, faculty and staff across campuses with flexible, easy-to-manage communications.

Learn more
Hospitality

Hospitality

Deliver exceptional guest experiences with seamless communications across your property.

Learn more
Government

Government

Ensure secure, reliable communications that support your mission and serve your community.

Learn more
Trusted by organizations worldwide

Real results.
Real relationships.

Organizations worldwide rely on E-MetroTel for secure, reliable communications built to last.

View Success Stories
Pete's Market storefront

We looked at Cisco, ShoreTel, Avaya and a number of hosted services. E-MetroTel delivered the complete solution at 44% cost savings over all of them. Our savings are through the roof.

44% cost savingsPete's Market
Joe SusTelecom Coordinator, Pete's Market
GLOBAL REACHCustomers and partners worldwide.
PROVEN EXPERIENCEThousands of deployments delivered.
LASTING VALUEYour investment protected for years.
TRUSTED BY LEADING ORGANIZATIONS
Pete's Market
Sopron Hotel
Kinexus
Ready to get started

Ready for
communications
without compromise?

Let's build a smarter, more secure communications solution that fits your organization.

Infinity 7008H, InfinityOne on laptop, Galaxy appliance, Infinity 3065 and Infinity 577 DECT