Announcements

An announcement is used to play a recording to callers and then send them to a different destination once the announcement has been played. Do not confuse Announcements with System Recordings. The System Recordings page is where you create the actual system recordings. The Announcements page just lets you play one of those recordings and continue on with the call flow.

To add an announcement, perform the followiing steps:

  1. Open the UCx Web-based Configuration Utility
  2. From the PBX tab, select PBX Configuration
  3. From the left side column, under Inbound Call Control, select Announcements
  4. Enter the name of the announcement in the Description field
  5. Select the desired Recording to playback
  6. Select the desired Destination after playback
  7. Press the Submit Changes button

The following table provides detailed description for all the fields on this page.

Field Description
Description Enter a name for the announcement
Recording Select the recording to be played back. Go to System Recordings to create the recording.
Repeat Key to be pressed for the message to be replayed. If you choose this option, there will be a short delay inserted after the message. If a longer delay is needed it should be incorporated into the recording.
Allow Skip If this box is checked, the caller is allowed to press a key to skip the message
Return to IVR

If this announcement came from an IVR and this box is checked, the destination below will be ignored and instead will return to the IVR. Otherwise the destination below will be followed.

Note the IVR return location will be the last IVR in the call chain. For example, if an IVR routes to another destination which then calls this announcement, it will return to the IVR, which may not be the desired behaviour.

Don't Answer Channel

If this box is checked, the message will be played and if the channel is not already answered, it will be delivered as early media (if supported).
If this box is not checked, the channel will be answered first followed by a one second delay before playing the announcement. When using an announcement from a source that has already answered the channel, the one second delay may not be desired.

Destination after playback Select the destination to route the call after playing the announcement.

Page Tags: 
announcement
greeting