Background Music

Feature Description

The Background Music feature allows users to listen to music through their telephone speakers.

While background music is active, if you receive an incoming call on the second line of your phone, background music will terminate automatically. Similarly, if you make a call using the second line on the phone, background music will also terminate automatically.


Create Feature Code

To configure Background Music, perform the following steps:

  1. Open the UCx Web-based Configuration Utility
  2. From the PBX tab, select PBX Configuration
  3. From the left side column, select Misc Applications
  4. Enter an appropriate Description, e.g. Background Music
  5. Enter a Feature Code that does not conflict with existing feature codes or dial plan, e.g. *281
  6. Under Destination, select Terminate Call and from the pull-down list select Put caller on hold forever
  7. Press the Submit Changes button

Users can now activate Background Music by dialing the feature code as defined.

Configure Phone

The feature code can be configured on a programmable key of a Nortel phone.

Activating the Background Music feature on your phone effectively ties up one line on your phone. To be able to continue receiving and making calls while background music is active, Call Waiting must be enabled and you need at least 2 lines on your phone.

Under Extension Options, check that Call Waiting is set to Enable

For Nortel phones, under Nortel properties, check that Number of Lines is greater than or equal to 2.