Congestion Messages

The Congestion Messages page allows the configuration of what message or tone type a user will be presented with in the event of a call not being completed due to route congestion. A congestion message is a signal indicating that there are no channels available to complete a call. Some providers will use this signal to locate an alternate route or process the call in another way. This page is mainly used by advanced users to change the default system messages that are played when there is a trunk outage or there are no routes available. The available recordings are managed via System Recordings.

To access the Congestion Messages page, perform the following steps:

  1. Open the UCx Web-based Configuration Utility
  2. From the PBX tab, select PBX Configuration
  3. From the left side column, select Congestion Messages

No Routes Available

Type
Description
Standard Routes Message or tone to be played when no trunks are available.
Intra-Company Routes Message or tone to be played when no intra-company trunks are available. Used on trunks marked as intra-company only.
Emergency Routes Message or tone to be played when no trunks are available. Used on all emergency routes. 
Consider using a message instructing callers to find alternative means of calling emergency services, such as a cell phone or alarm system panel.

 

Trunk Failures

Under this section,, the messages are played when there is a trunk failure.

Type
Description
No Answer The number is not answering.
Number or Address Incomplete Message or tone to be played if the trunk reports the number or address is incomplete.  Usually this means that the number you have dialed is too short.