You are here
Documentation
- InfinityOne Release 2
- InfinityOne Work at Home
- InfinityOne Work at Home solution - Overview
- Getting Started
- Creating an AWS Account
- Installing UCX/InfinityOne on your AWS Account
- Steps to Configure the InfinityOne Work at Home solution
- SIP Trunk Options
- SIP Trunk Integration
- SIP PRI Gateway
- Galaxy Mini FXO Gateway
- Using Desktop Infinity Phones
- Standalone Operation
- Galaxy Mini
- Galaxy Mini - Table of Contents
- Galaxy Mini - Overview
- Galaxy Mini - Server Hardware
- Galaxy Mini - Supported Phones and Devices
- Galaxy Mini - Front and Rear Panel Interfaces
- Galaxy Mini - FXO/FXS Module Installation
- Galaxy Mini - Connecting the Server to the Network
- Galaxy Mini - Activating and Licensing
- Galaxy Expand
- Galaxy Expand - Table of Contents
- Galaxy Expand - Platform and Hardware Overview
- Galaxy Expand - Module Installation
- Galaxy Expand - Reference Architecture
- Galaxy Expand - Common Configuration
- Galaxy Expand - Standalone UCx Server Configuration
- Galaxy Expand - High Availability UCx Configuration
- Galaxy Expand - Local Gateway (Expansion Chassis) Configuration
- Galaxy Expand - Remote Gateway Configuration
- Galaxy Expand - Survivable Remote Gateway Configuration
- Galaxy Express
- Galaxy Modular Hardware
- Servers and Gateways
- Introduction
- Quick Start
- Planning
- UCx Virtual Machine
- UCx Server
- UCx Web-based Configuration Utility
- System
- Fax
- PBX
- Reports
- Accessories
- My Extension
- Security
- Support
- Survivable Remote Gateway (SRG)
- High Availability (HARC)
- UCx Digital Station Module (DSM16)
- UCx M1/CS1000 Media Gateway
- External Gateways and Devices
- SIP Trunks
- How-To Guides
- UCx Applications
- UCx Features
- Answer DN Behavior
- Background Music
- Boss-Secretary Solution
- Call Monitoring
- Call Recording Options
- Dial System Fax
- Dictation Service
- Distinctive ring tones
- Fax to Email
- Global BLF key label change
- Group Pickup
- Hotline UCx Configuration
- Hotdesking
- Language prompts
- Long Tones
- Ring Again (Call back)
- Shared Call Appearances
- Set Based Configuration
- UCx MADN Emulation Solutions
- Unified Messaging for M1/CS1000 Users
- User Extension Portal
- Voicemail and VmX Locater
- Voicemail Escalation
- Voicemail Message Indicator
- ZapBarge
- Telephones
- Installation Guides
- Product Specifications
- General Information
- References
Group Pickup
Feature Description
The Group Pickup feature applies to Nortel phones and SIP phones. It allows the definition of Call Groups and Pickup Groups. The Pickup Group defines which Call Groups the extension can answer. If the defined Pickup Group number for an extension matches the Call Group number of a ringing extension, that extension can use the Group Pickup feature to answer the call.
Configuration
For Nortel extensions, the Call Group and Pickup Group(s) are configured under Device Options in the Nortel Properties page of the extension:
For SIP extensions, the callgroup and pickupgroup are configured under Device Options in the Extensions page:
- Call Groups IDs and Pickup Groups IDs can range from 0 to 63
- Extensions can belong to multiple Pickup Groups
- Extensions can belong to only one Call Group
- An extension in a Pickup Group does not have to be a member of a Call Group
Usage
There are 3 ways for an extension to initiate a Group Pickup:
- For SIP phones, use the Asterisk General Call Pickup feature code configured in the Feature Codes page, the default value is *8
- For Nortel phones, if the phone has a Feature key, press the Feature key followed by the digits 75
-
For Nortel phones with programmable keys, define a Group Pickup key
Page Tags:
group call
pickup
call group
pickup group