Feature Description

The Group Pickup feature applies to Nortel phones and SIP phones. It allows the definition of Call Groups and Pickup Groups. The Pickup Group defines which Call Groups the extension can answer. If the defined Pickup Group number for an extension matches the Call Group number of a ringing extension, that extension can use the Group Pickup feature to answer the call.

Configuration

For Nortel extensions, the Call Group and Pickup Group(s) are configured under Device Options in the Nortel Properties page of the extension:

For SIP extensions, the callgroup and pickupgroup are configured under Device Options in the Extensions page:

Usage

There are 3 ways for an extension to initiate a Group Pickup:

1. For SIP phones, use the Asterisk General Call Pickup feature code configured in the Feature Codes page, the default value is *8
2. For Nortel phones, if the phone has a Feature key, press the Feature key followed by the digits 75
3. For Nortel phones with programmable keys, define a Group Pickup key