Hospitality Overview

If you plan to use E-MetroTel FXS 16-port Cards for analog phone connectivity in the Hospitality rooms, you must ensure that the firmware on the cards is at a version level of at least 1.1.33.


With a suite of the most powerful hospitality management features available combined with the ability to integrate with the most popular Property Management Systems, the E-MetroTel UCX platform puts total guest management under your control. And when you combine our hospitality application with the hundreds of native UCX features and applications you have a complete hospitality and business solution for both your guests and staff.

The E-MetroTel solution not only supports our own Infinity series XSTIM based IP phones, but also supports a broad variety of legacy digital and IP phones from Nortel, Avaya, and Panasonic, third party SIP phones, traditional analog telephones and our own InfinityOne unified communications/collaboration app for Windows, Mac, Linux, iOS, and Android devices. InfinityOne can also run directly on a standard browser page; this means that your guests and staff can access our powerful hospitality and telephony features from their own laptop device, meaning there is no requirement to download software - just a simple log in and they are connected.

Note that when a UCX extension is leaving or retrieving a voicemail from the UCX voicemail system, the only information contained in the message envelope or mailbox greeting is related to the UCX extension/mailbox.  There is no information that specifically indicates a guest's room number, as the Hospitality package allows for abstracting the actual room numbers from the extensions. Likewise. when calling to or from a digital or IP phone with a display, only extension information will be shown. Furthermore, the UCX can restrict the 


  • Integrate with multiple 3rd party hospitality management systems
  • Power you front-office with business-grade XSTIM IP phones, or leverage your installed base of Nortel, Avaya, or Panasonic IP or digital phones
  • Reuse your current wiring infrastructure to support analog phones connecting via the FXS16 module in our Galaxy Expand or Express hardware
  • Use our InfinityOne client to enable mobile users with laptops and mobile devices
  • Save network costs with SIP trunk PSTN interfaces
  • Support a variety of 3rd party SIP telephones
  • 911 on-site notification - Direct emergency personal to guest rooms
  • Access to 100+ UCX features and applications on a single server, with all devices managed centrally
  • Your choice of Premise, Cloud, or Virtualization solution
  • If you are currently using Nortel equipment you can reuse your line cards and cabinets in addition to telephones
  • Supports call center queues, auto attendant, and other powerful applications 

Property Management Systems Compatibility

We support Property Management Systems that can use either the Mitel or Fidelio interfaces.

This functionality is not supported on the Galaxy Mini hardware platform.


The UCX Hospitality application is a UCX licensed add-on that can be purchased from an authorized E-MetroTel reseller. Once you have purchsed the license with the required number of rooms you will need to update the license in the UCX software.

Retrieve the Hospitality (HP) License

  1. Open the UCX Web-based Configuration Utility
  2. From the System tab, select Licenses
  3. From the left side column, select Enter License
  4. Click the Retrieve & Apply button.
  5. Verify that the Hospitality license code is now part of the Product Code shown on License Details page.
  6. The Hospitality license is indicated by the tag HP:n where n is the number of room licenses included.

Hospitality Software Package

Release 7.0

Once you have updated the license string, you will need to install the package in the UCX to begin configuring and using the functionality.

  1. Navigate to the Accessories page where you will see a list of all available Addon Packages
  2. Scroll to the entry for Hospitality Management Interface
  3. If the license has not been installed, there will be a Buy button presented which will connect you to the Partner Portal for ordering. You may also need to review the previous section on updating the license on the UCX.
  4. If the license is properly installed, click the INSTALL button.
  5. You may be prompted and required to update the UCX software prior to the install process, following the Software Update documentation. Once completed, the return to the Addon page and click the INSTALL button.
  6. The installation process will take a few moments, but you will receive progress indications from the browser.
  7. You will receive a final confirmation that the software was successfully installed.
  8. After the successful installation, the Hospitality tab will be added to the Accessories menu

Note that once you have installed Hospitality on Release 7.0, the Hospitality service will be included on the Process Status applet in the UCX Dashboard page allowing you to stop or restart the service as required during troubleshooting:


Release 6.0

From Release 6.0 and up, the ucx-hospitality package is already installed. For earlier releases, follow the steps below to install the package.

  1. From the System tab, select Updates
  2. From the left side column, select Packages
  3. Click on Show Filter under name field enter hosp
  4. Under Status pull-down, select All
  5. Locate the ucx-hospitality package and click on the Install link in the Status column


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