Inbound Routes

In order to send incoming calls to the appropriate destination (to an extension, a ring group, IVR or a queue), you must configure one or more inbound routes.

You should create at least one inbound route with the DID Number and Caller ID Number fields left blank - this route will be used for all incoming calls from all trunks that do not match other inbound routes.

For each trunk or trunk type, you can create a corresponding inbound route to handle calls from that trunk or trunk type appropriately.

To add an inbound route, perform the following steps:

  1. Open the UCx Web-based Configuration Utility
  2. From the PBX tab, select PBX Configuration
  3. From the left side column, select Inbound Routes
  4. On the Add Incoming Route page, enter a name for the route in the Description field
  5. If you are creating a generic route, leave the DID Number and the Caller ID Number fields empty. For trunk or trunk type specific routes, enter the corresponding number(s) in the DID Number and/or the Caller ID Number fields.
  6. Select a destination for the route in the Set Destination section of the page
  7. Press the Submit button to save the inbound route


To customize the behavior of your inbound routes, you can create time groups and use them with your routes to achieve the desired routing of incoming calls based on the time of day or the day of week. See Time Groups and Conditions for details.

Video Tutorial

Self Assessment Quiz

  1. What happens if you leave the DID Number field blank?
  2. Which field in your Inbound Route do you need to configure to enable the Call Screening feature?