In order to send incoming calls to the appropriate destination (to an extension, a ring group, IVR or a queue), you must configure one or more inbound routes.

You should create at least one inbound route with the DID Number and Caller ID Number fields left blank - this route will be used for all incoming calls from all trunks that do not match other inbound routes.

For each trunk or trunk type, you can create a corresponding inbound route to handle calls from that trunk or trunk type appropriately.

To add an inbound route, perform the following steps:

1. Open the UCx Web-based Configuration Utility
2. From the PBX tab, select PBX Configuration
3. From the left side column, select Inbound Routes
4. On the Add Incoming Route page, enter a name for the route in the Description field
5. If you are creating a generic route, leave the DID Number and the Caller ID Number fields empty. For trunk or trunk type specific routes, enter the corresponding number(s) in the DID Number and/or the Caller ID Number fields.
6. Select a destination for the route in the Set Destination section of the page
7. Press the Submit button to save the inbound route