Licenses

Overview

The UCx Digital Station Module system must be properly licensed. The basic license for UCx Digital Station Module will support up to 16 telephone sets. The actual number of sets supported will depend on the total number of extensions the UCx is licensed for as well as the physical hardware. The UCx Digital Station Module will physically support up to 16 Nortel/Avaya M and T series digital telephone sets.

If you did not receive an installed license with your product, you must obtain a license from E-MetroTel and activate the license on the system. The procedures you use will depend on whether you are connecting the DSM16 to a UCx250 or Galaxy server (such as Galaxy Mini), in which case you would use the DSM16 Licensing and Activation for UCx250 or Galaxy servers (Automated Process) or if you are connected to a UCx server other than the UCx250, you will use the DSM16 Licensing and Activation for systems other than UCx250 or Galaxy servers (Manual Process).

You can verify if your DSM16 is already licensed as follows:

License Details

To verify the installed license, perform the following steps:

  1. Open the UCx Digital Station Module Web-based Configuration Utility
  2. From the System tab, select Licenses
  3. From the left side column, select License Details
  4. If your system is not licensed (if you get an Invalid License status message), proceed to Requesting Product License.
    DSM_SystemInvalid'Licenses.png
  5. If your system is licensed, you will see a screen such as this below:
    DSM16Installed License.png

DSM16 Licensing and Activation for UCx250 or Galaxy servers
(Automated Process)

Requesting a Product License

You can request a new license for an existing UCx Digital Station Module system through your reseller or if you are a reseller through your distributor.  You will be required to provide the serial number of the UCx that the DSM16 will be associated with.  This can be found either through the UCx Web-based Configuration Utility, on the UCx chassis label, on the outside of the original shipping box of the UCx, or on the invoice associated with the purchase of the UCx.  The UCx Serial Number will be known as the "Parent Serial Number" for your overall system.  The license for your DSM16 will be created on the E-MetroTel Serial Number Management system and will be associated with the Parent Serial Number.

Once the DSM16 license has been entered in the E-MetroTel Serial Number Management system as noted above and the UCx system has been activated, proceed with the following:

  1. Open the UCx Digital Station Module Web-based Configuration Utility
  2. From the System tab, select Licenses
  3. From the left side column, select System Activation
  4. Values are required for each of the starred (*) items.
    ActivationFormwithResellerNameSerialHighlight.png
    • Reseller Name: Must be a valid Reseller Name that is registered with the E-MetroTel Serial Number Management system.

    (Note: this field is only empty if the unit is still in "In Stock" status on the E-MetroTel Serial Number Management system.  The Reseller Name will be pre-populated on the form if the unit has been moved to "Sold To" status on the E-MetroTel Serial Number Management system.)

    • Reseller Email: Must be a valid reseller email address registered to the account associated with the Reseller Name (shown on the previous line item) within the E-MetroTel Serial Number Management system
    • Customer Name: The name of the customer that the system is being configured for (No verification)
    • Customer Email: The email address of the customer that the system is being configured for (No verification)
    • Customer Phone: The phone number of the customer that the system is being configured for (No verification)
    • Site Name: The name of the customer site where this system is located (No verification)
    • Serial Number of UCx Server: The serial number of the UCx that this system will connect to (i.e the "Parent Serial Number" - see above for description of where to find this number)

    All of these items are required to be entered before the system can be activated, but the only item that is verified for accuracy is the Reseller Email.  The Customer information allows both the reseller and E-MetroTel to more readily identify particular systems.

     

    1. After the required information has been input, click Activate.  The Galaxy Mini will send the entered data to the E-MetroTel Serial Number Management system to verify the Reseller Email and Serial Number.
      DSM16ActivationScreenFake.png
    2. If there are any issues, the Galaxy Mini will display a failure message on the Web-based Configuration Utility browser screen indicating the issue. (In this example, the email address did not match what was on file in the E-MetroTel Serial Management Tool database for this particular reseller.)  
      DSM16ActivationScreenError.png
    3. If the Activation was successful, the System Activation Page will be updated as follows: 
      GMiniActivationCompleted.png
    4. In a successful activation, the DSM16 will communicate with the E-MetroTel Serial Number Management system and the serial number of the DSM16 will become associated with the serial number of the Galaxy Mini input in this field, and no additional license string information will be required.  A successful activation will also initiate the start of the Product Support program, and the renewal date determined by the E-MetroTel Serial Number Management system will be displayed at the bottom of this page.
       ActivationDSM16SuccessModified.png

     

DSM16 Licensing for systems other than UCx250 or Galaxy servers
(Manual Process)

Requesting a Product License

You can request a new license for an existing UCx Digital Station Module system that you want to connect to any UCx server other than UCx250.  If you have a UCx250 or Galaxy server you must follow the steps outlined above.

To request a UCx product license, perform the following steps:

  1. Open the UCx Digital Station Module Web-based Configuration Utility
  2. From the System tab, select Licenses
  3. From the left side column, select License Details
  4. Send the entire Host ID string together with the name of your company, the product type and the desired license to [email protected]. Once your request is received, you'll be contacted to complete the process and the license for your UCx system will be issued.
    DSM_SystemLicenses.png

     

Enter License (Manual License Retrieval Process)

To use your UCx Digital Station Module system, you must obtain a license from E-MetroTel for your product and activate the license on the system.

To enter a UCx product license on your system, perform the following steps:

  1. Open the UCx Digital Station Module Web-based Configuration Utility
  2. From the System tab, select Licenses
  3. From the left side column, select Enter License
  4. Copy the entire license string provided by E-MetroTel in the License String field and press the Save button to activate the license.
    DSM_SystemLicensesEnter.png