Outbound Routes

In order to be able to place outbound calls from your UCx system, you must configure one or more outbound routes. When a telephone user dials a number on their phone, the UCx system compares the number with patterns defined in your outbound routes (from the first route to the last). When a pattern is matched, the number is passed to the trunk configured for the route to make a call.

To add an outbound route, perform the following steps:

  1. Open the UCx Web-based Configuration Utility
  2. From the PBX tab, select PBX Configuration
  3. From the left side column, select Outbound Routes
  4. Route Name - Enter a name for the route
  5. Route CID - Enter the Caller ID information that is to be used for outbound calls when using this route
  6. Override Extension - Select this checkbox if you want the Route CID to override the Extension CID. Note that the Extension's Emergency CID will still be used if this is an Emergency route and the Emergency CID is defined.
  7. Route Password - Enter a password to prompt users for a password before allowing calls to progress. Leave this field blank to not prompt for password.
  8. Route Type - this is optional:
    • Emergency - Select this only if this route will be used for emergency calls, e.g. 911. This will force the use of the extensions's emergency CID if defined.
    • Intra-Company - Select this only if this route is used for intra-company calls. The internal Caller ID will be used instead of the outbound CID.
  9. Music on Hold? - Choose the music category to use or leave it at default.
  10. Time Group - To customize the behavior of your outbound routes, you can create time groups and use them with your routes to achieve the desired routing of outbound calls based on the time of day or the day of week. See Time Groups and Conditions for details.
  11. Route Position - Choose where to insert this route relative to other routes.
  12. Enter one or more dial patterns that will choose this route and send calls over the selected trunks in the Dial Patterns section of the page. You can use the Dial pattern wizards to populate the fields.
  13. Select one or more trunks that are to be used by this route in the Trunk Sequence for Matched Routes section of the page. (You will need to configure the trunks first, then the trunks will show up in the drop-down list.)
  14. Optionally you can choose the treatment of the call when there is congestion.
  15. Press the Submit Changes button to save the outbound route

Additional Settings

The following table describes the additional route settings available:

Field Description
Trunk Group ID ID of the trunk group to be used with SIP trunks that support selection of a specific outbound trunk group (OTG).
Shared Calls Tag A tag used for Shared Call Appearances feature.
Max. Call Duration The maximum duration of an outbound call originated using this route. Enter the maximum duration in seconds (15 to 30000) or leave this field blank for unlimited.
PIN Set Select a PIN Set to use. Default value s None. If using this option, leave the Route Password field blank.
Call Recording

Controls or overrides the call recording behaviour for calls coming into this route.
Allow will honour the normal downstream call recording settings.
Record on Answer starts recording when the call is answered, ignoring any settings that say otherwise.
Record Immediately will start recording right capturing ringing, announcements, MoH, etc.
Never will disallow recording regardless of downstream settings.

 

For outbound calls, there are three places where you can configure the caller ID information used for outgoing calls:
  1. In the extension's configuration (to use extension specific caller ID).
  2. In the outbound route's configuration (to use route specific caller ID).  This caller ID can be configured to override the extension specific caller ID (if defined).
  3. In the trunk configuration (to use trunk specific caller ID).  This caller ID can be configured to override the route and/or extension specific caller ID (if defined).

Video Tutorial

Self Assessment Quiz

  1. What Caller ID will be used if you select the Override Extension checkbox?
  2. What do you need to configure first, before you can configure an outbound route?