Recurring Services Payment Policy

Recurring Services Payment Policy for customers with Monthly Invoicing:



The following applies to customers that have Monthly recurring payments for E-MetroTel Cloud Hosted or Virtualized solutions. 

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Invoice Date

  • All invoices are issued on the 15th of each month

Payment Term:

  • All Invoices are Net 30 Days

EMTPay Customers:

  • Fees owing on their invoice will automatically be deducted from any existing credit on the EMTPay account
  • Any subsequent top-ups to EMTPay will be applied towards the remaining balance
  • Any unpaid balance must be paid by the 14th of the following month to avoid penalty

Non-EMTPay Customers:

  • Invoices must be paid by the 14th of the following month to avoid penalty

Late payment charges:

Monthly Charges:

  • On the 15th of the month a late payment charge of 2.00% monthly is added to all outstanding invoices

Service Deactivation

Deactivation:

  • Accounts with outstanding invoices in excess of 60 days from the original invoice date subjects the customer to deactivation of service.

Reactivation:

  • Reactivation will require clearing of all outstanding invoices, payment of Assurance fee covering the period between last renewal date and the reactivation date as well as a reactivation service charge to be determined at the time.

Recurring Services Payment Policy for customers with Annual Invoicing:

The following applies to customers that have Annual recurring payments for E-MetroTel Cloud Hosted or Virtualized solutions. 

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Invoice Date

  • All invoices 60 days in advance of the subscription renewal.

Payment Term:

  • All Invoices are Net 60 Days

EMTPay Customers:

  • Fees owing on their monthly invoice will automatically be deducted from any existing credit on the EMTPay account
  • Any subsequent top-ups to EMTPay will be applied towards the remaining balance
  • Any unpaid balance must be paid by the day before their renewal to avoid penalty

Non-EMTPay Customers:

  • Invoices must be paid by the day before their renewal to avoid penalty

Late payment charges:

Monthly Charges:

  • A late payment charge of 2.00% monthly is added to all outstanding invoices

Service Deactivation

Deactivation:

  • Accounts with outstanding invoices on the renewal date subjects the customer to deactivation of service.

Reactivation:

  • Reactivation will require clearing of all outstanding invoices, payment of Assurance fee covering the period between last renewal date and the reactivation date as well as a reactivation service charge to be determined at the time.