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Documentation
- InfinityOne
- InfinityOne Work at Home
- InfinityOne Work at Home solution - Overview
- Getting Started
- Creating an AWS Account
- Installing UCX/InfinityOne on your AWS Account
- Steps to Configure the InfinityOne Work at Home solution
- SIP Trunk Options
- SIP Trunk Integration
- SIP PRI Gateway
- Galaxy Mini FXO Gateway
- Using Desktop Infinity Phones
- Standalone Operation
- Galaxy Mini
- Galaxy Mini - Table of Contents
- Galaxy Mini - Overview
- Galaxy Mini - Server Hardware
- Galaxy Mini - Supported Phones and Devices
- Galaxy Mini - Front and Rear Panel Interfaces
- Galaxy Mini - FXO/FXS Module Installation
- Galaxy Mini - Connecting the Server to the Network
- Galaxy Mini - Activating and Licensing
- Galaxy Expand
- Galaxy Expand - Table of Contents
- Galaxy Expand - Platform and Hardware Overview
- Galaxy Expand - Initial Configuration
- Galaxy Expand - Module Installation
- Galaxy Expand - Reference Architecture
- Galaxy Expand - Common Configuration
- Galaxy Expand - Standalone UCX Server Configuration
- Galaxy Expand - High Availability UCX Configuration
- Galaxy Expand - Local Gateway (Expansion Chassis) Configuration
- Galaxy Expand - Remote Gateway Configuration
- Galaxy Expand - Survivable Remote Gateway Configuration
- Galaxy Express
- Galaxy Modular Hardware
- Servers and Gateways
- Introduction
- Quick Start
- Planning
- UCX Virtual Machine
- UCX Server
- UCX Web-based Configuration Utility
- System
- Fax
- PBX
- Reports
- Accessories
- My Extension
- Security
- Support
- Survivable Remote Gateway (SRG)
- High Availability (HARC)
- UCX Digital Station Module (DSM16)
- UCX M1/CS1000 Media Gateway
- External Gateways and Devices
- SIP Trunks
- How-To Guides
- UCX Applications
- UCX Features
- Answer DN Behavior
- Background Music
- Busy Lamp Field (BLF)
- Parking Lot Monitoring Solutions
- Call Monitoring
- Call Recording Options
- Dial System Fax
- Dictation Service
- Distinctive ring tones
- Fax to Email
- Global BLF key label change
- Group Pickup
- Hotline UCX Configuration
- Hotdesking
- Language prompts
- Long Tones
- Ring Again (Call back)
- Shared Call Appearances
- Set Based Configuration
- UCX MADN Emulation Solutions
- Unified Messaging for M1/CS1000 Users
- User Extension Portal
- Voicemail and VmX Locater
- Voicemail Escalation
- Voicemail Message Indicator
- ZapBarge
- Telephones
- Installation Guides
- Product Specifications
- General Information
- Product Bulletins
- Product Notices
- InfinityOne Release 2.x End-of-Life
- InfinityOne Android App General Availabililty
- E-MetroTel not affected by Log4j vulnerability
- Web-based GUI Security Enhancements
- User Portal Security Update
- Simplified UCX Configuration for Remote InfinityOne Softphones
- InfinityOne Release 3.0 Server General Availability
- Availability of Connection Sharing
- Availability of Automated Cleanup
- Availability of IP Block List Feature
- InfinityOne Release 2.0 Availability
- Digital Station Module (DSM16) Availability
- UCX Software Updates
- Quotations and Ordering
- Nortel Legacy
- Support and Troubleshooting
- Partner Onboarding
- E-MetroTel Business Practices
- Recurring Services Payment Policy
- Product Licensing
- Extension Provisioning Services
- Subscription Services
- E-MetroTel SIP Trunk E911 Registration
- Reseller Responsibilities
- Software Subscription and Warranty Transfer Request
- Return Material Authorization (RMA) Policy
- E-MetroTel Beta Trial Policy
- E-MetroTel Training Expectations
- 9-1-1 Services Agreement (Canada)
- References
System Log Files
You can use the Web-based Configuration Utility to view System Log Files stored under /var/log/ folder. This section lists the type of system log files you can view on this page.
|
Log file
|
Type
|
Description
|
|---|---|---|
|
asterisk/full |
UCx | Telephony Service log entries (i.e. call processing) |
| queue_log | UCx | Statistics for queues |
| swupdate | UCx | Logs for Software Update |
|
a2billing_api.log a2billing-daemon-callback.log a2billing_epayment.log a2billing_paypal.log |
UCx | Logs related to a2billing package |
| dmesg | Linux | Linux console messages |
| maillog | Linux | All messages related to email |
| secure | Linux | Security access information |
| vsftpd.log | Linux | Information related to ftp access |
| yum.log | Linux | Similar to swupdate but at a lower level |
| ucx/mdse.log | UCx | MDSE related messages |
| ucx/remote_access.log | UCx | VPN remote access information |
To view System Log files, perform the following steps:
- Open the UCx Web-based Configuration Utility
- From the Support tab, select System Log Files
- Select the type of log file from the pull down list and the page automatically loads with the log file content
- You can also specify the number of Lines of log file information to be displayed on the screen. The default value is 9999.
When troubleshooting issues on the system, it is highly recommended that you copy the log file content displayed on this page and send to E-MetroTel support. Modify the Lines field to ensure you have enough information displayed to capture the event that you are troubleshooting.