UCx Desktop Applications

UCx Wallboard

The UCX Wallboard application gives Call Center personnel the ability to instantly assess the call center operational performance at any given time. This optional application displays key performance indicators and statistics from the call operation among Agents belonging to a certain queue. Supervisors can more easily identify operational issues, address agent training needs and improve customer experience. For more information see UCx Wallboard Application.

UCx TAPI Service Provider

The UCxTAPI Service Provider application is a driver that enables the Microsoft TAPI to communicate with the UCX communication server. Once installed on a Microsoft Windows PC, a user can initiate outbound calls and hang up calls using Microsoft Outlook, Microsoft Dialer or any TAPI compatible application. The optional UCx TAPI application also supports receiving inbound calls with basic caller information on incoming calls so that some TAPI aware applications can use this information to do screen-popup, displaying caller information on the screen. For more information see UCx TAPI Service Provider.