Voicemail Message Indicator

Voicemail message indicator on Nortel Phones

On Nortel phones, you can configure a key to access the voicemail box directly and also provide message indication.

Perform the following steps to configure a voicemail key:

  1. Open the UCx Web-based Configuration Utility
  2. From the PBX tab, select PBX Configuration
  3. From the left side column, select Extensions (Nortel)
  4. On the right side column, select the phone to edit
  5. Under the Programmable Keys section, select Voicemail Login from the pull-down list
  6. Press the Submit Changes button

When there is a message waiting, the voicemail key will provide indication, the user can press the key to login to the voicemail box.

 

There may be situations where the user needs to access the voicemail box of a different extension. A typical scenario is a virtual extension with a shared voicemail box, where multiple users need to access the shared voicemail box from their own phone.

To configure a voicemail key to a different extension, perform the following steps:

  1. Open the UCx Web-based Configuration Utility
  2. From the PBX tab, select PBX Configuration
  3. From the left side column, select Extensions (Nortel)
  4. On the right side column, select the phone to edit
  5. Under the Programmable Keys section, select Other from the pull-down list
  6. Enter *98xxx in the Digits field (where xxx is the extension number) and a descriptive name in the Label field
  7. Press the Submit Changes button

The key will provide message indication for the shared voicemail box, pressing the key will allow the user to login to the shared voicemail box directly.

Shared voicemail box between SIP extensions

There might be situations where you need to have a general voicemail box to be shared between two extensions with simultaneous ringing and the ability to have Message Waiting Indication synchronized on both sets. 

Using the following two SIP extensions as examples:

  • Main extension: 510
  • Secondary extension: 509

Perform the following steps to configure a share voice mail box on UCx. 

  1. Configure SIP extensions 510 and 509 with voicemail enabled
     
     
  2. Configure 510 with Follow-Me feature pointing to extension 509
     
     
  3. Configure 509 Device Options mailbox field to point to 510 voice mail box as shown below

     
  4. Apply the configuration changes
     

Place a call to 510, both extensions will ring. Leave a voice message and both extensions will have the MWI lamp turned ON. Retrieve voice mail from either phone will connect to the same voicemail box and synchronize MWI lamp on both sets.

Shared voicemail box between SIP and Nortel/UNISTIM phones

To share a voice mail box between a SIP phone and a Nortel/UNISTIM phone, requires a different configuration. Currently the mailbox field under device options for Nortel/UNISTIM extensions is not exposed on the Web-based utility. Therefore the steps below requires modifying the configuration file ucx_custom.conf..

Using the following two extensions as examples:

  • SIP extension 510 (main extension)
  • Nortel/UNISTIM extension 409

To modify the configuration file, perform the following steps:

  1. Open the UCx Web-based Configuration Utility
  2. From the PBX tab, select Tools
  3. From the left side column, select Configuration File Editor
  4. Press the Show Filter button
  5. Enter ucx_custom in the File field and press the Filter button
  6. Click on the file ucx_custom.conf
  7. Add the following lines to the file:

    [409] mailbox=510@default
  8. Press the Save button
  9. Press the Reload Configuration button

Place a call to either 510 or 409 and leave a voice message. The MWI will turn on for both extensions. From any extension, retrieve the voice mail and delete it. Now the MWI will turn off for both extensions. Allow a few seconds for the MWI indication message to propagate to both sets.