Wake Up Calls

Overview

Wake Up calls can be used to schedule a reminder or wake up call to any valid destination. To schedule a call, dial the feature code assigned or use the form in the Web-Based Configuration Utility.

To access the Wake Up Calls page, perform the following steps:

  1. Open the UCx Web-based Configuration Utility
  2. From the PBX tab, select PBX Configuration
  3. From the left side column, under Applications, select Wake Up Calls

Schedule a New Call

To schedule a new call, enter the following information:

Field
Value
Destination

The extension or external number that will receive the wake up call

HH:MM Enter the hour and minute using military or 24 hour format
YYYY / MM / DD Enter the date of the call using Year / Month / Day format

Press the SCHEDULE button to add the new call.

A list of future scheduled calls will appear in the table below.

You can delete any future scheduled calls by pressing the Delete button.

Schedule a New Call using Feature Code

For the example below, we use the default feature code *68.

User Extension

To schedule a new wake up call from the user extension, perform the following steps:

  • Dial *68 and you will be prompted to enter the time in 4 digits
  • Enter the desired time in 12 hour or 24 hour format
  • If the time entered is less than 1300, then you will be prompted to press "1" for AM and "2" for PM
  • If the time entered is 1300 or more, then the time is accepted in 24 hour format
  • Wait and you will receive a confirmation, then hangup

To delete a scheduled call, perform the following steps:

  • Dial *68 and you will be prompted to press "1" to add a new call or "2" to cancel the existing call

Operator Extension

To schedule a new wake up call from an operator extension that has been enabled for operator mode, perform the following steps:

  • Dial *68 and you will be prompted to enter the number of the destination for the wake up call
  • After that you will be prompted for the time in 4 digits
  • Enter the desired time in 12 hour or 24 hour format
  • If the time entered is less than 1300, then you will be prompted to press "1" for AM and "2" for PM
  • If the time entered is 1300 or more, then the time is accepted in 24 hour format
  • Wait and you will receive a confirmation, then hangup

To delete a scheduled call, perform the following steps:

  • Dial *68 and you will be prompted to enter the number of the destination for the wake up call
  • You will be prompted to press "1" to add a new call or "2" to cancel the existing call

Configuration

By default, wake up calls are only made back to the  caller ID of the user which requests them. When the operator mode is enabled, certain extensions are identified to be able to request a wake up call for any valid internal or external destination.

Field
Value
Operator Mode Enabled mode allows designated extensions to create wake up calls for any valid destination.
Disabled mode allows calls to be placed back to the caller ID of the user who scheduled the call. 
Max Dest. Length This controls the maximum number of digits an operator can send a wake up call to.
To allow external numbers, the value needs to be big enough to include the required prefix and area code. For example, a value of 11 is needed for an external number that has to dial the prefix 9, followed by the 10 digit number.
Operator Extensions Enter the caller ID of each phone that you want to be recognized as an "operator". Use comma to separate multiple numbers.
Numbers can be extensions, full caller ID numbers or dialing patterns. 
Ring Time The number of seconds for the call to ring. Consider setting the time lower than the voicemail threshold, otherwise the call may end up going to voicemail.
Retry Time The number of seconds to wait before a retry. A retry occurs when the call is not answered.
Max Retries The maximum number of times the system should try to deliver the call if it is not answered.
A value of zero means the system will only make the call once.
Wake Up Caller ID Enter the caller name in the first box and the caller ID in the second box. These are the values sent by the system when the call is made.

 

System Settings

Time and Time Zone

For scheduled calls to be delivered at the correct time, the system timezone and current time must be set properly..

See Date and Time for details.

On the Wake Up Calls page, you can see the system timezone and current time displayed on the top right hand corner of the page.

Feature Code

To configure the feature code for Wake Up Calls, go to the Feature Codes page. The default value is *68.

Snooze Options

At the scheduled time of the wake up call, the system will place a call to the designated number. When you pick up the call, the system will provide you with several snooze options:

  • Press 1 to cancel
  • Press 2 to snooze for 5 minutes
  • Press 3 to snooze for 10 minutes
  • Press 4 to snooze for 15 minutes

If you simply hang up, no more calls will be placed.