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Documentation
- InfinityOne Omnichannel (Beta)
- InfinityOne
- Infinity Video Server (Beta)
- InfinityOne Work at Home
- Galaxy Mini
- Galaxy Mini - Table of Contents
- Galaxy Mini - Overview
- Galaxy Mini - Server Hardware
- Galaxy Mini - Supported Phones and Devices
- Galaxy Mini - Front and Rear Panel Interfaces
- Galaxy Mini - FXO/FXS Module Installation
- Galaxy Mini - Connecting the Server to the Network
- Galaxy Mini - Activating and Licensing
- Galaxy Expand
- Galaxy Expand - Table of Contents
- Galaxy Expand - Platform and Hardware Overview
- Galaxy Expand - Module Installation
- Galaxy Expand - Initial Configuration
- Galaxy Expand - Reference Architecture
- Galaxy Expand - Common Configuration
- Galaxy Expand - Standalone UCX Server Configuration
- Galaxy Expand - High Availability UCX Configuration
- Galaxy Expand - Local Gateway (Expansion Chassis) Configuration
- Galaxy Expand - Remote Gateway Configuration
- Galaxy Expand - Survivable Remote Gateway Configuration
- Galaxy Express
- Galaxy Modular Hardware
- Galaxy Analog Cards
- Getting Started with Galaxy Analog Cards
- Galaxy Analog Gateways - IAD Firmware
- Galaxy Analog Cards - Original Firmware
- Galaxy PRI-1 Card
- Galaxy Analog Cards
- Servers and Gateways
- Introduction
- Planning
- Quick Start
- UCX Virtual Machine
- UCX Server
- UCX Web-based Configuration Utility
- System
- Fax
- PBX
- Reports
- Accessories
- My Extension
- Security
- Support
- Survivable Remote Gateway (SRG)
- High Availability (HARC)
- UCX Digital Station Module (DSM16)
- UCX M1/CS1000 Media Gateway
- Digital Gateway
- External Gateways and Devices
- SIP PSTN Trunks
- SIP Trunks
- How-To Guides
- UCX Applications
- UCX Features
- Answer DN Behavior
- Background Music
- Busy Lamp Field (BLF)
- Global BLF key label change
- Parking Lot Monitoring Solutions
- Call Transfer and Recall
- Call Monitoring
- Call Recording Options
- Dial System Fax
- Dictation Service
- Distinctive ring tones
- Fax to Email
- Group Pickup
- Hotline UCX Configuration
- Hotdesking
- Language prompts
- Long Tones
- Ring Again (Call back)
- Shared Call Appearances
- Set Based Configuration
- UCX MADN Emulation Solutions
- Unified Messaging for M1/CS1000 Users
- User Portal
- Voicemail and VmX Locater
- Voicemail Escalation
- Voicemail Message Indicator
- ZapBarge
- Telephones
- Installation Guides
- Product Specifications
- General Information
- Product Bulletins
- Product Notices
- InfinityOne Package Update Required
- UCX 6.0 End-of-Support
- UCX 7.0 and InfinityOne 4.0 General Availability
- VPN Security Update Required
- Email Relay Using Gmail Account Fails Due to Bad Credentials
- InfinityOne Release 2.x End-of-Life
- InfinityOne Android App General Availabililty
- E-MetroTel not affected by Log4j vulnerability
- Web-based GUI Security Enhancements
- User Portal Security Update
- Simplified UCX Configuration for Remote InfinityOne Softphones
- InfinityOne Release 3.0 Server General Availability
- Availability of Connection Sharing
- Availability of Automated Cleanup
- Availability of IP Block List Feature
- InfinityOne Release 2.0 Availability
- Digital Station Module (DSM16) Availability
- UCX Software Updates
- Quotations and Ordering
- Nortel Legacy
- Support and Troubleshooting
- Partner Onboarding
- E-MetroTel Business Practices
- Recurring Services Payment Policy
- Product Licensing
- Extension Provisioning Services
- Subscription Services
- E-MetroTel SIP Trunk E911 Registration
- Reseller Responsibilities
- Software Subscription and Warranty Transfer Request
- Return Material Authorization (RMA) Policy
- Acceptable Use Policy
- E-MetroTel Beta Trial Policy
- E-MetroTel Training Expectations
- 9-1-1 Services Agreement (Canada)
- References
InfinityOne - Using the Softphone
Table of Contents
- 1. Using Softphone on Browser/Desktop Interface
- 2. Using Softphone on Mobile Interface
- 3. Use Case Scenarios
1. Using Softphone on Browser/Desktop Interface
Making Calls
Using the softphone interface to initiate the call
Basic calling or dialing on the softphone is exactly the same as on any desktop phone. Enter the digits and press the Call softkey.
You can click on the dial pad keys to dial, or you can use the computer keyboard to dial numbers.
Pressing the <RETURN> key on the computer keyboard simulates the # key on the dial pad.
Using a channel to initiate the call
When you are active in a channel of (any type) you can initiate a call to be placed on your softphone in multiple ways.
- Use a slash command by typing /call phonenumber or @username (The number can include spaces, dots, or dashes.)
- Type the phone number you wish to dial into a channel and press enter. You can now click on the number in the sent messages section and initiate a click to call as above.
Receiving Calls
There are many different ways to answer an incoming call:
- Click on the Speaker button
- Click on the Headset button. You need to first configure a headset to be used with the client before the Headset button can be used.
- Click on ANSWER in the alert box displayed at the top of InfinityOne application.
- Click on the desktop notification alert box at the bottom right of your computer screen. This is especially useful when the InfinityOne application window is hidden and you are actively working on a different window when a call arrives.
2. Using Softphone on Mobile Interface
Making Calls
Receiving Calls While in Locked State
Note that the mobile client softphone provides the ability to receive notifications of calls (and messages) while the phone is in the locked state. This allows the mobile client software to manage interactions between InfinityOne calls and native mobile calls and other applications.
Use the Slide-to-Answer swipe to answer the InfinityOne call. | |
You can now talk using the native device speaker capabilities. | |
You can also get alerted about incoming native Mobile device calls. | |
If you have chosen Hold & Accept you can switch back and forth between the two calls by touching the Caller ID information near the top of the screen. |
3. Use Case Scenarios
Receptionist/Attendant (Desktop Client Interface recommended)
The InfinityOne Softphone can support up to 4 Key Expansion Modules for a total of 120 keys.
You can configure the softphone to act as an Attendant Console, where Busy Lamp Field (BLF) keys can be configured for each extension in the office. (See Answer DN Behavior on how to configure a BLF key.)
Incoming calls to the receptionist or attendant, can be easily transferred to an extension with a BLF appearance.
The BLF key for the extension will also show if the extension is idle ringing or busy .