The Group Pickup feature applies to XSTIM phones and SIP phones. It allows the definition of Call Groups and Pickup Groups. The Pickup Group defines which Call Groups the extension can answer. If the defined Pickup Group number for an extension matches the Call Group number of a ringing extension, that extension can use the Group Pickup feature to answer the call.
For XSTIM extensions, the Call Group and Pickup Group(s) are configured under Device Options in the XSTIM Properties page of the extension:
For SIP extensions, the callgroup and pickupgroup are configured under Device Options in the Extensions page:
There are 3 ways for an extension to initiate a Group Pickup: