Interactive Voice Response (IVR) also named Digital Receptionist or Auto Attendant allows configuring call termination of inbound routes to an IVR which will offer the caller menu options to help in the proper routing of calls. UCX offers unlimited IVR menu tree configuration, where menus can be nested to provide a hierarchical menu tree. There is no limit to the depth of the hierarchy tree. IVR menus can be associated with custom recordings to personalize your company branding and business requirements. Calls traversing the IVR menu tree hierarchies can virtually terminate anywhere you specify, for example Queues, Ring Groups, Languages and Annoucements just to name a few.
To add a new IVR, perform the following steps:
If you want the ability for the caller to directly dial an extension or access the company directory, you need to enable it.
In the IVR Options section, there are 2 fields that are required and you must select from the pull-down list:
This section is where you configure the available menu options and their corresponding destinations.
Click the plus icon at the bottom to add more entries.
Click the trash icon under the Delete column to delete an entry.
Press the Submit button to save.