Follow Me provides the ability to ring multiple extensions and/or external phone numbers simultaneously or in sequence.
Phone Type | Steps | Notes |
---|---|---|
Any phone | 1. Dial *21 . | Follow Me feature must first be added to your extension by the system administrator. |
The feature can be added to your extension and remain disabled. You can then enable/disable the feature by selecting/deselecting the Enable checkbox.
The feature can also be toggled ON and OFF from your phone by dialing the Follow Me feature code. (See #To toggle Follow Me on/off)
Enter the list of extensions or external phone numbers you want to ring in the Follow Me List box. There is no limit to the number of extensions or external phone numbers that can be configured in the Follow Me List.
You can configure the duration of the ring time for the primary extension and the numbers in the Follow Me list. Depending on the ring strategy setup by your system Administrator, the system will ring all the numbers in the Follow Me list at the same time or one at a time.
You enable the Use Confirmation option when there is an external number in the Follow Me list and this external number has a voicemail box. When enabled, the system will prompt the user to press “1” to accept or “2” to reject the incoming call. This prevents the call from terminating in the external voicemail box.