Business Calling
Make and receive internal and external business calls.
Healthcare
Secure communication for care teams and patient services.
Infinity Web Client Softphone
Your complete communication workspace in one browser
Here Teams Connect, Collaborate, and Stay Secure! Infinity keep your team connected with organized, secure communication without the extra complexity. With role-based permissions and controlled external access, your staff can collaborate smarter while keeping customer and business data safe.
- Business Calling
- One to One Call
- Conference Call
- Video Meetings
- Chat & Files Sharing
- Group Messaging
- Contact Center
- Call Center
- Secure Fax
- AI Call Insights
- Microsoft Teams Integration
- No Installation Needed
- Use Your Own Extension
- Call Directly From Browser
- Advanced AI Capabilities
DEMO
See Infinity Web Client in Action
Explore calling, messaging, video meetings, AI call insights, contact center tools, fax and other everyday communication features.
Make and receive business calls from your browser.
E-MetroTel
The Problem
Traditional Softphones Leave Teams Disconnected
Most softphones are built mainly for calling. Teams still need separate tools for messaging other features. This creates more tabs, slower workflows and scattered communication.
- Calling Only
- Limited Collaboration
- Separate Chat Apps
- Separate Video Tools
- No Built-In Fax
- No Teams Integration
- Installation Required
- No Contact Center
- Extra Queue Tools
- Disconnected Messages
- Scattered Files
- Slower Workflows
Infinity Web Client brings calling, messaging, video, channels, file sharing, customer conversations, queues and reports into one browser-based workspace.
InfinityOne Solution
Everything Your Team Needs in One Workspace
Access business communication, collaboration and customer engagement tools from one connected platform.
Team Messaging
Send direct messages and communicate with groups.
Public and Private Channels
Organize conversations by team, topic or project.
Video Meetings
Start one-to-one video or group video call or conference video calls.
File and Image Sharing
Share documents and images inside conversations.
User Presence
See who is available, busy, offline or on a call.
eFax
Send, receive and track business efax communication.
Microsoft Teams Calling
Use E-MetroTel business telephony inside Teams.
Contact Center
Access customer call,message queues from the same workspace.
Reports and Wallboards
Review queue performance and live contact center activity.
Shared Pages
Create internal pages for instructions and team resources.
CRM Integration
Make customer calls directly from supported CRM systems.
Browser-Based Business Calling
Make and Receive Business Calls From Your Browser
Infinity Web Client lets employees call coworkers, departments, customers and external phone numbers directly from a supported desktop browser, without switching to a separate calling application.
- Internal and External Calls
- Group Calls
- 120+ Programmable Softkeys for Quick Calls
- Start New Call From Chats Tab
- Follow Secure Voice XSTIM Protocol
- Quick Call Analysis with AI
WebRTC enables real-time browser calling without requiring a traditional phone plugin.
Team Messaging and Channels
Chat, Share and Collaborate
Infinity Web Client gives teams direct messaging, public channels and private groups for everyday communication. Keep project discussions, department updates, files and shared information together in one organized workspace.
- One-to-One Messages
- Group Conversations
- Public Channels
- Private Groups
- Files, Images & video Sharing
- Edit & Delete Sent Messages
- Message History
- Start Call From Chat
Groups work like channels but remain private to their approved members.
Video Meetings and Screen Sharing
Meet and Work Together From Anywhere
Users can start video meetings directly from Infinity Web Client for private conversations, team collaboration or customer discussions. Participants can join through a meeting link and use familiar controls throughout the meeting.
- One-to-One Video Calls
- Group Video Meetings
- External Guest Access
- Screen Sharing
- Meeting Chat
- Raise Hand Feature
- Camera and Microphone Controls
- Virtual Backgrounds
Infinity Web Client uses browser-based, plugin-free video communication.
Customer Engagement
One Omnichannel Contact Center for Every Customer
Infinity Web Client brings voice and digital customer conversations into one workspace. Service, sales and support teams can manage incoming customer interactions without switching between separate platforms.
- Voice Calls
- Emails
- SMS
- Website Chats
- WhatsApp Messages
- Facebook Messenger
- Department Routing
- Customer History
- Queue Visibility
- Live Reports
- Wallboard
Supervisors can monitor agents, queues, wait times and performance through real-time and historical reporting.
Contact CenterSecure Communication
Keep Communication Private and Under Control
Infinity Web Client helps protect business calls, user access and communication data across one secure workspace.
Encrypted Voice
Voice encryption helps protect business calls from unauthorized access while keeping conversations private across the communication network.
Role-Based Access
Administrators can assign roles and permissions to control access to users, channels, groups, shared information and contact center tools and for many other features.
Employee Data Retention
Employee Communication data and history remain available to authorized administrators after an employee leaves because business data stays on the organization’s server.
XSTIM Telephony
It is E-MetroTel’s proprietary technology. Unlike standardized SIP, its internal design is not publicly available, helping reduce exposure to common protocol-level attacks.
Microsoft Teams Integration
Use E-MetroTel Calling Inside Microsoft Teams
Many businesses use Microsoft Teams but still need a complete business phone system. E-MetroTel brings telephony into Teams, so users can keep working in the same familiar environment.
- Make and Receive Calls in Teams
- Same Business Extension
- Familiar Teams Workflow
- Less App Switching
- Contact Center
Give Microsoft Teams the business calling features it needs without changing how your team works.
Teams Integration
eFax
Send and Receive eFaxes Without a Fax Machine
Infinity Web Client gives teams access to E-MetroTel eFax from the same workspace used for calls and messaging. Send documents digitally and receive incoming eFaxes.
- Send and Receive eFaxes as PDFs
- No Printing or Scanning
- Organized eFax Records
- Secure Document Workflows
- No Separate Phone Line
Keep eFax communication connected with the rest of your business tools.
eFaxAI Call Analysis
Smarter Calls Analysis With Built-In AI
E-MetroTel AI Call Assist analyzes business conversations after each call. Users can review transcripts, summaries and sentiment without replaying the complete recording.
- Call Transcripts
- Automatic Call Summaries
- Sentiment Analysis
- Important Discussion Points
- Better Customer Follow-Ups
Turn every business call into useful insights for sales, service and support teams.
AI Call Analysis
Industries
Built for Every Kind of Business
E-MetroTel supports organizations across different industries with secure calling, collaboration and customer communication tools.
Education
Connect campuses, staff, classrooms and emergency teams.
Government
Controlled communication for public sector organizations.
Hospitality
Support guest services, front desks and mobile staff.
Retail
Connect stores, employees and customer service teams.
Manufacturing
Link offices, factories, warehouses and production teams.
Financial Services
Reliable communication for banks and financial teams.
Legal Services
Keep client communication private and organized.
Transportation
Coordinate dispatch, drivers and customer updates.
Utilities
Dependable communication for essential field services.
Contact Centers
Manage agents, queues and customer conversations.
Professional Services
Flexible communication for consultants and business teams.
Real Estate
Connect agents, offices, property teams and clients.
Nonprofits
Connect staff, volunteers, donors and communities.
Enterprise
Scale communication across locations and departments.
Softphone Comparison
Infinity Web Client More Than a Softphone. One Complete Workspace.
Compare infinity web client with some important market communication Softphones.
| Feature | Infinity Web Client | Avaya Workplace | Mitel MiCollab | Cisco Jabber |
|---|---|---|---|---|
| Business Calling | Yes | Yes | Yes | Yes |
| Team Messaging and Video | Built In | Yes | Yes | Yes |
| AI Call Analysis | Built In | Not Built In | Not Built In | Not Built In |
| Call Transcripts and Summaries | Built In | Separate AI Product | Separate CX Product | Not Built In |
| eFax | Built In | Separate Solution | Separate Solution | Not Built In |
| Omnichannel Contact Center | Built In | Separate Product | Separate CX Product | Separate Product |
| Queues, Reports and Wallboard | Available | Contact Center Required | Contact Center Required | Contact Center Required |
| Microsoft Teams Calling | Integrated | Integration Required | Integration Required | Configuration Required |
| Employee and Customer Communication | One Workspace | Separate Products | Separate Products | Separate Products |
Comparison focuses on capabilities available inside the named client. Some competitor features may be available through separate products, licenses or integrations.
Infinity Web Client FAQ
Frequently Asked Questions
Simple answers about browser access, business calling, teamwork and user control.
Does Infinity Web Client require software installation?
No. Infinity Web Client works inside a supported web browser. Users can sign in and access their available communication tools without installing a desktop softphone.
Can employees use it from any computer?
Yes. Employees can use Infinity Web Client from supported computers with browser access. It is useful for hybrid workers, hot desks and shared workstations.
Can users make and receive business calls from the browser?
Yes. Users can make and receive internal and external calls from the browser. They can also use call controls such as hold, mute and transfer.
Does Infinity Web Client support team communication?
Yes. Teams can use direct messaging, public channels, private groups and file sharing. This keeps conversations and documents together in one workspace.
Can users join video meetings from the web client?
Yes. Users can join one-to-one and group video meetings from the browser. Available tools can include screen sharing, meeting chat and microphone and camera controls.
Can administrators control which features each user receives?
Yes. Administrators can assign access based on each employee’s role and available services. Users can receive calling, messaging, eFax, queues, reports or contact center tools as needed.