Safety
E911 Notification, When Every Second Matters
Do the right people know instantly when someone dials 911?
E-MetroTel’s E911 Notification alerts your front desk, security team, and management as soon as a 911 call starts. Your team can see key caller details such as extension, name, and room location, helping internal responders act faster while emergency services are on the way.
- Instant 911 Alerts
- Caller Location Details
- Front Desk & Security Alerts
- Built to Meet Emergency Calling Laws
- First Responder must be from inside facility
- SMS alerts to security teams
- Caller room and extension details
- Email and SMS Notification alerts
Why E911 Notification Matters
Without instant Alerts, Critical time can be lost
When someone dials 911, emergency services may be notified, but your front desk, security, and management may not know what happened, who called, or where help is needed inside the facility.
- No internal alert
- Caller details missing
- Exact location unclear
- Security may respond late
- Front desk unaware
- First responders delayed
E-MetroTel E911 Notification fixes this by instantly alerting the right people with the caller's name, extension, and location the moment a 911 call begins.
The Stakes
Hundreds of phones. One emergency. Seconds matter.
A campus or facility can span multiple buildings and floors, with phones in offices, rooms, and common areas. When someone dials 911, responders may arrive at the front entrance but still need to find the exact location.
Without on-site notification, critical minutes can be lost. E-MetroTel E911 Notification helps your internal team know where the emergency is happening the moment the call begins.
- Building
- Floor
- Room
- Extension
- Security team
- Front office
- Management
- Instant alert
Every Phone. Every Endpoint.
E911 Across Analog, Digital, IP & Softphones
Extend E911 Notification across supported E-MetroTel endpoints while preserving compatible existing phones and wiring in your facility.
- Analog phones
- Digital phones
- Infinity IP phones
- Infinity 3065 Softphone
- Intelligent notification routing
- Alerts security & front desk
- AI Communication ready
- Keep existing phones & wiring
The right emergency details reach the right people instantly. Your team stays informed, connected, and ready to respond faster.
How It Works
From dial to dispatch, in seconds
E-MetroTel E911 Notification helps alert emergency services and your internal response team the moment a 911 call begins.
Someone dials 911
The call goes through immediately with no prefix required.
The call reaches the server
The phone system processes the emergency call and sends it forward.
911 center is notified
Emergency services are contacted the moment the call starts.
Selected devices are alerted and emails created
Front desk, security, and page groups can receive the alert.
SMS & logs are created
Recipients are notified and the event is stored for follow-up.
U.S. Emergency Calling Laws
Follow Kari’s Law & RAY BAUM’S Act
U.S. emergency-calling rules require modern phone systems to make 911 access easier, notify on-site personnel, and provide location information that helps responders find the caller quickly.
- Kari’s Law
- RAY BAUM’S Act
- Direct 911 Dialing
- No Prefix Required
- On-Site Notification
- Dispatchable Location
- Callback Number
- VoIP E911 Support
E-MetroTel E911 Notification helps organizations support direct dialing, internal alerts, and location-aware emergency response.
What You See
Clear alerts across email, phone & logs
When a 911 call is placed, E-MetroTel E911 Notification can alert configured recipients and create a record for follow-up.
Email Notification
Configured email recipients receive an automated alert when a user places a 911 call.
Message: A call from extension 301 has just been placed to emergency phone number 911.
Phone Notification
Configured phone extensions can receive an automated call alert when a 911 call begins.
A call from extension 301 has been placed to emergency phone number 911.
Log Messages
The event is recorded in the system log, helping your team review emergency call activity later.
Email and phone notification recipients configured.
Business Benefits
Improve emergency response across your organization
E-MetroTel E911 Notification works as part of your business phone system, helping the right people receive critical emergency information without relying on a single notification method.
- ✓ Phone call notifications
- ✓ Email notifications
- ✓ SMS / Text message alerts
- ✓ Multiple notification recipients
- ✓ Page group notifications
- ✓ Internal & external recipients
- ✓ Barge-in emergency assistance
- ✓ Caller extension & location details
Security teams, front desk staff, facility managers, and administrators can be informed immediately, helping them coordinate with emergency responders and assist the caller while help is on the way.
FAQ