Testimonial – Financial Services
Success Stories
Testimonials - Financial Services
GraceKennedy Money Services (GKMS) is the umbrella entity for FX Trader and Bill Express. GKMS is also the exclusive agent for Western Union in Jamaica and eight other Caribbean countries – Trinidad and Tobago, Guyana, St. Vincent and the Grenadines, St. Kitts and Nevis, Antigua and Barbuda, Anguilla and Montserrat and most recently, the British Virgin Islands. Our offices were running Nortel voice solutions and needed a technology upgrade. As such, we engaged ShareWave Technologies to migrate our legacy CS 1000 system to a new UCx that gave us the Unified Communication features we needed.
We found this latest SIP technology simple to use, scalable and it has also helped to lower our costs. We realized significant savings because we could keep all our existing handsets and use most of our current PBX hardware with no disruption to service additionally we were able to add our locations island-wide to our voice network.
Troy McInnis, Assistant Vice President, Information Technology
GraceKennedy Money Services
Jefferson Bank and Trust is committed to providing our customers with quality financial solutions and exceptional customer service but the legacy Nortel PBX we were using was no longer up to the task. We upgraded to an E-MetroTel’s UCx VoIP server platform a few years ago and have been thoroughly impressed with its flexibility and rich feature set. By integrating our existing Nortel digital phones with the built-in Unified Communication tools, we were able to improve customer service while benefiting from immediate telephony savings. The upgrade to UCx release 4.0 went very smooth and the call recording feature is very easy to use.
