With Infinity One Softphone you can:

• use your web browser as a telephone; it runs right inside your browser
• place outgoing calls to any phone using a USB headset or microphone
• put callers on hold and transfer calls to 3rd party numbers
• If you need to ignore incoming call use a "Not ready" button while your browser phone is ringing, so that other agents can pick up the call.

WebRTC stands for “Web Real-Time Communications,” a technology focused on embedding real-time communications, such as voice, directly within web browsers. The new UCx WebRTC client allows users to enable real-time communications from a web browser directly with from their UCx system. System administrators will enable an additional WebRTC device in their end users User Control Panel, thereby allowing end users to make and take calls directly from a supported web browser. Anytime a user’s regular extension rings, the WebRTC Softphone will also ring, allowing them to take calls directly from a browser. 

Enterprise Features:

Complete Business telephony features Single click to call, Speakerphone, mute and ability to transfer, Unlimited Multi-party Conference, forward and hold calls Do Not Disturb Missed calls indicator Support for voicemail with Message Waiting Indicator (MWI) TLS & SRTP encryptions Busy Lamp Field (BLF) Shared Line Appearance   Call Center Features Hotdesking  Nortel BCM & CS1000 user interface options