Whether you have Nortel: Norstar, BCM, Meridian 1 or CS 1000 platforms, and applications such as Nortel Meridian Mail or CallPilot, Periphonics or Symposium Contact Center, or Avaya Aura Contact Center,  E-MetroTel can help with flexible Unified Communications platforms, expert knowledge and a reseller network you can count on.

E-MetroTel can help you understand both how a Unified Communications solution works and how your organization can benefit from it. We can help you develop a practical road map for migrating to and making the most of your Unified Communications solution. Unifying your communications represents a whole new way of looking at your communications infrastructure. 

With extensive expertise in Unified Communications, Call Center and Self Service working with businesses of all sizes, our approach to enterprise services implementation is the same approach we take to our own business:

• Get right down to business
• Get the job done right and get it done right away
• Live up to our brand promise – exceptional at saving money

Services implementation -  targeted disciplines:

Voice Applications

Call Centers, Computer Telephony Integration (CTI), Multimedia Applications, Interactive Voice Response (IVR) units, Speech and Self Service Applications, Speaker Verification/Authentication, Call Recording and Quality Monitoring and Work Force Management

• Broad industry knowledge to gather,  assess and define requirements
• Access to extensive technology expertise for CC, IVR & CTI services

Unified Communication

VoIP, SIP and data assessments for determination of network transformation readiness, network design, configuration and implementation for Nortel's / Microsoft OCS Unified Communications specific technologies, dialing plan modification, program management and on-going technical support services. Whether you have Nortel Norstar, BCM, Meridian 1 or CS 1000 platforms, and applications such as Nortel Meridian Mail or CallPilot, Periphonics or Symposium Contact Center, or Avaya Aura Contact Center,  E-MetroTel can help with flexible Unified Communications platforms, expert knowledge and a reseller network you can count on.  

Contact Us or Request Services to leverage E-MetroTel’s experienced team for all your Services Implementation needs.