- Success Stories
Cloud Communications is not just a service it is a business strategy.
This is why we are thinking deeper about Cloud Solutions.
Consultative Solutions. No Cookie Cutters. We use real people to
work with and design unique solutions for our customers. And we don't
use the terms SMB or Enterprise to describe our cloud customers because
you are unique and we will go to the mat to provide the right solution for you.
Environment. We provide secure, private instance solutions.
You do not share your instance or resources with other organizations.
And if needed you can host the solution in your environment.
Tools. We provide everything that you need to set and implement
the best communications strategy for your unique business.
It starts with human interaction.
People talking to people is still the most effective way to conduct business.
Talking, seeing, and working through issues and barriers together is how
projects are started and completed.
We feel that you cannot effectively plan and implement your communications
strategy and solution by simply checking off boxes on a webpage to select a
cookie cutter solution.
Your relationship with us may begin with a button click but rest
assured that your E-MetroTel Cloud solution will be
conceptualized designed, and implemented after face to face
discussions with a member of our authorized reseller community.
The foundation is private and secure.
You are unique and so is your cloud instance.
Every cloud customer that we have resides on their own private instance. No services are shared.
This provides a high quality, secure, and, private service.
You also have the option of hosting the solution yourself if you choose, or providing your own SIP services if you like.
And for complete survivability you can reinforce your cloud solution with on-premise servers
for fail-over and redundancy!
You won't give up your voice features.
Many providers shortchange voice features. We don't.
Our devices are easy to use, and our solutions are packed with voice specific features.
This is because we understand that nothing is as effective as your voice, and no matter
how much things change the need for direct communications will always be important.
Our solutions include:
- Over 100 voice specific telephone features.
- Full featured Voice Mail, including Auto Attendant and Call Routing.
- Advanced call processing features - Find Me/Follow Me, Ring Groups, etc.
- Smart XSTIM signalling that supports - Hotdesking, and Shared Call Appearance.
And you have optional access to:
- Call Center Reporting. Learn More
- Digital telephone support. Learn More
Big Green Toolbox.
Tools to build your strategy around.
Every ogranization needs the proper tools to work efficiently
and to function as a team.
You need reliable and high quality voice when talking one to one
or when conferencing. You need collaboration tools, file sharing,
video conferencing, mobility, flexible devices and apps, and
You need them integrated into one cloud solution so that
they all work together seamlessly.
You have choices to customize the cost and functionality of your solution.
You can use our service to provide all of the hosting and and SIP phone lines or you can use your own SIP service.
We also provide an option for you to host the solution yourself in your own private cloud or on your own on-premise servers.
Integrated devices and applications.
InfinityOne. Everything with one application.
Create as many channels as you need.
for groups, teams, projects, etc.
Invite anyone or everyone. And
message and share files.
Private and secure one to one messaging.
Collaborate and share files with confidence
because all of your messages reside on
your server, not in the public cloud.
One to One and Group conferencing.
With moderation controls, screen share,
and support for Windows, Mac, iOS,
Professional grade voice features -
Up to 120 programmable buttons,
Click to call, support for Call Center,
multi-party conferencing. And a lot more.
Infinity 5000 Smart Devices.
We have some of the smartest desktop devices available.
Our Infinity portfolio is powered by our XSTIM firmware
that provides sophisticated communications between the devices
and the call server.
This allows for features not available on typical IP devices:
Hot Desking - Easily move your telephone programming from one device to another.
Shared Call Appearances - Calls can ring on and be answered by multiple devices.
Move Calls - Start a call on your mobile phone and easily move it to your desktop phone.
Provisioning - Fast and easy touchless and remote provisioning of our Infinity 5000 product line.
InfinityOne Full Featured Softphone.
Softphone voice on the InfinityOne application.
InfinityOne voice is full featured and and provides an alternative to
desktop devices for mobile, remote, or work at home employees.
All of the features available on our desktop phones are available
on the softphone.
- Complete Business telephony features.
- Single click to call.
- Status Indicator and Click to Call.
- Unlimited Multi-party Conference, Forward, and Call Hold.
- Do Not Disturb.
- Missed Calls Indicator.
- Hotdesking - Switch between desk device and InfinityOne.
- Call Center features.
Cloud in a distributed workforce.
This is an example of a typical morning in our office. We use our cloud solution
and our workforce is distributed across the U.S., Canada, and Europe.
Morning team meeting.
Daily morning team video conference
where we discuss previous
days events, projects, and
Brief project meeting.
Quick meeting between Brad and Steve via
InfinityOne and desktop conferencing to discuss.
a web project they are working on.
Live product training.
Technical product training
classes are held almost daily by
Chris. Attendees are global.
Patricia makes numerous customer calls
throughout the day, setting up meetings,
Marketing and management discuss
current projects and timelines by
Customer Portal Meeting.
Julia and Maurico discuss needs for
the enhancements to the customer portal.