Web Integrations
Web Integrations
API's
Our web integrations elevate the customer experience by integrating capabilities and features from leading platforms into UCX. Leveraging APIs (Application Programming Interfaces), we facilitate integration with Microsoft Teams and Salesforce, while also simplifying multi-channel communications through our Omnichannel solution.
Integration
Enhance productivity by extending or customizing your apps to make and receive calls with the power of our full UCX telephony feature set and work anywhere capability. Click to dial and then talk, record calls, conference, transfer, and more using any of our 100+ features.
Browser Based Soft Phone
Our browser-based InfinityOne platform offers a WebRTC softphone, along with group and private chat, file sharing, video conferencing, and more. All within a single application accessible on both desktop and mobile devices.
Omnichannel Contact Center
Easily manage customer conversations across multiple web channels using a single platform.
Channels include: Voice, Webchat, Facebook Messenger, WhatsApp, SMS, and Mail
- Customers reach you via their preferred channel
- One interface for all channels
- No switching between apps
- Reduced learning curve
- Agents & Supervisors can work from anywhere
