Web Integrations
API's
Our web integrations elevate the customer experience by integrating capabilities and features from leading platforms into UCX. Leveraging APIs (Application Programming Interfaces), we facilitate integration with Microsoft Teams and Salesforce, while also simplifying multi-channel communications through our Omnichannel solution.
Integration
Enhance productivity by extending or customizing your apps to make and receive calls with the power of our full UCX telephony feature set and work anywhere capability. Click to dial and then talk, record calls, conference, transfer, and more using any of our 100+ features.
Infinity Softphones
The Infinity Softphones Suite delivers a complete, future-ready communication experience across web, desktop, and mobile.
Infinity Web Client: Browser-based platform with WebRTC calling, chat, video conferencing, file sharing, Omnichannel, Microsoft Teams integration, Call history and many more.
Infinity 3065: Avaible on Desktop and mobile app for calling, messaging, group chat, video calls, and file sharing.
Together, they deliver a unified softphone experience – anytime, anywhere.
Omnichannel Contact Center
Easily manage customer conversations across multiple web channels using a single platform.
Channels include: Voice, Webchat, Facebook Messenger, WhatsApp, SMS, and Mail
- Customers reach you via their preferred channel
- One interface for all channels
- No switching between apps
- Reduced learning curve
- Agents & Supervisors can work from anywhere
Microsoft Teams Integration
E-MetroTel’s Infinity Web Client integrates with Microsoft Teams, providing unified access to calling, messaging, and collaboration tools within a single interface for a seamless communication experience.