Hospitality Communications
Better Hotel Communication, Without Disruption
Is your hotel service moving as fast as your guests expect?
E-MetroTel brings your front desk, guest rooms, staff, and emergency response into one platform so your team responds faster and every guest gets a better stay.
Contact Us →- Front Desk Console
- AI Receptionist
- E911 Safety Alerts
- PMS Integration
- Certified with Oracle OPERA & Infor Hospitality
- Works with existing phones & wiring
- Cloud, On-Premise, or Hybrid
- Scales to 10,000+ devices
The Problem
Outdated systems slow everything down
When communication systems are old or disconnected, staff feel it and guests notice it.
- Missed guest requests
- Slow room updates
- No real-time visibility
- High maintenance costs
- Vendor delays
- Parts scarcity
- Poor staff coordination
- Too much manual work
E-MetroTel brings front desk, rooms, staff, PMS, and guest services into one connected workflow.
Connected Operation
One modern system that brings everything together
E-MetroTel connects the key parts of your hospitality operation, so your team manages calls, check-ins, checkouts, room status, wake-up calls, and service requests with less confusion.
- Front desk
- Guest rooms
- Housekeeping
- Staff communication
- PMS workflows
- Mobility
- AI call handling
- Emergency alerts
Built for Daily Operations
Run every front desk task from one hospitality console
E-MetroTel supports the work your team handles every day.
- Room check-in & setup
- Central admin control
- Check-out actions
- Guest billing posting
- Room status updates
- Call accounting
- Wake-up call automation
- Message Waiting Indicator
- Guest service calls
- Guest name display
- Housekeeping coordination
- Auto room activation
Simple tools. Faster response. Better guest experience.
Integration
Certified PMS integration & broad compatibility
Your phone system should work with your PMS, not sit beside it. E-MetroTel is certified with Oracle OPERA and Infor Hospitality, and works with:
- Oracle OPERA
- Infor
- AutoClerk
- ChoiceAdvantage
- RoomMaster
- FOSSE
It also connects to many other PMS platforms through supported middleware:
- Comtrol
- Procidia
- Telecom Eye
Connects check-ins, checkouts, room assignments, guest profiles, billing, housekeeping, room status, wake-up calls, guest name display, call accounting, and emergency alerts.
Hospitality Application
Integrated hospitality management
- PMS & HOBIC interface for easy hospitality-software integration.
- Multi-language support across English and European languages.
- Room-to-extension mapping keeps room numbers protected.
- Room status codes report the condition of every room.
- Check-in / check-out sync with automatic room activation and deactivation.
- Call rates, route restrictions & call accounting for guest billing.
- Wake-up calls, message waiting & guest name display.
Safety
E911 emergency notification
When someone dials 911 the call goes through immediately, and the front desk gets a real-time alert with location details management, security, and local responders can be notified too. RAY BAUM’S Act compliant.
- Front desk E911 alerts
- Room / extension location
- Instant email notifications
- SMS alerts to security
- Routing to police / sheriff
- Incident coordination
Faster awareness. Better emergency response.
Learn More →
Mobility
Keep every staff role connected on the move
Hospitality teams are always moving. With DECT mobility, softphones, and connected tools, key roles stay reachable across the property without being tied to one desk.
- Housekeeping
- Engineering
- Security
- Valet
- Food & beverage
- Property managers
- Front desk
- Maintenance
Staff respond faster without being tied to one desk.
AI-Powered Hospitality
Your front desk never sleeps
Built-in AI keeps every guest answered, every call captured, and every manager informed around the clock.
24/7 AI Receptionist
Every call answered, at 3 PM or 3 AM. Guests get instant help with requests and bookings while your team focuses on the guests in front of them.
AI Call Summaries
Every guest call is summarized automatically. Shift changes stop losing information, and managers can review any conversation in seconds.
Guest Sentiment Analysis
Know how every caller felt. Spot frustrated guests early, follow up personally, and turn a near-complaint into a five-star review.
AI Wake-Up Calls
Schedule and deliver guest wake-up calls automatically, with confirmation and retries no missed mornings and no manual dialing.
Why It Matters
Built for today’s hospitality challenges
Handle daily pressure with connected communication, AI support, mobility, and safety tools.
Security
Built on fully developed technology with secure server architecture more reliable and controlled than fragmented middleware-based systems.
Labour challenges
Reduce staff pressure with PMS integration, room visibility, softphones, mobility, an AI receptionist, and connected workflows.
Safety
Safer operations with E911 alerts, location details, callbox support, staff notifications, and faster front desk awareness.
Guest experience
Operators are not just buying features they are buying faster response, higher satisfaction, and better reviews.
Installation & Wiring
Reuse existing wiring. Simplify new installs
- Re-wiring new builds — place a Galaxy Express on each floor, terminate the 25-pair runs on 16-port FXS cards, then connect to the Galaxy Expand in the Main Distribution room over ethernet.
- Re-use existing analog wiring — place one or more Galaxy Expand shelves in the Main Distribution room where all the 25-pair cable runs are terminated on 16-port FXS cards.
Most hotels keep analog guest-room phones because they are low cost, easily replaced, and interchangeable.
Green Migration →
Results
What actually improves in your hospitality operation
Real changes your team and your guests feel from day one.
- Faster check-ins
- Real-time room updates
- Better guest experience
- Built for hospitality workflows
- Staff connected everywhere
- Lower costs
- Fewer missed requests
- Safer guests & staff
Proof
Trusted by hospitality brands
331 guest rooms and 100 staff phones connected to the Galaxy LightSpeed PMS modernized without disruption.
Replaced an aging, failing phone system while keeping the existing wiring hardware consolidated in one move.
A more modern, flexible and multi-faceted integrated communications solution replacing legacy Nortel hardware.
FAQ
Questions hospitality operators ask us
Do I have to replace my existing phones?
Will my property have downtime during the upgrade?
Does E-MetroTel work with my PMS?
What happens when someone dials 911 at my property?
Can staff use their mobile phones?
How big can the system scale?
Get Started
Ready to run your hospitality business on one connected system?
Hotel, resort, casino, or inn see it in action with your PMS and your workflows.
Contact Us →- No rewiring
- No shutdown
- No disruption