E-Metrotel / DATEL Call Accounting

You cannot manage what you cannot measure

SWEET! Portfolio – Cloud or On-Premise Call Accounting

Designed to help companies optimize their business operations.
Both solutions provide comprehensive historical reports for
extensions, agents,and groups allowing you to make the
necessary changes to impove the service that
you provide to your customers.

Two Options – Cloud Sweet and Contact Sweet.
Both provide the same info. Cloud Sweet is hosted in the cloud,
and Contact Sweet resides on a server on premise.

Tangible Benefits For Your Business.

Increase Productivity – Track agent activity to ensure they are operating at maximum effeciency. Use reports to better manage staffing to meet your customer’s needs.

Reduce Costs – Receive automatic alerts for misuse and excessive call durations. Analyze historical reports to better manage costs.

Identify Trends – Text and graphical reports provide comprehensive views into all calling activity – inbound, outbound, and internal. Use this information to be
proactive in resolving issues and optimizing business operations.

Complete Customer Service Solution.

Every interaction that you have with a new or existing customer is vital to the growth of your business. And because accurate knowledge of how your service organizations are performing at any moment is critical to your ability to manage and improve your business, implementing Cloud or Contact Sweet may be one of the most valuable decisions that you can make.

Now you have the capability to make your company the business of choice for your customers.

Product Capability Overview.

Schedule Reports – Save time by automatically emailing reports daily, weekly, monthly or on demand.

Drill-Down Capabilities – Get high-level metrics or granular details on all of your extensions, agents and hunt groups and reduce the need for dozens of separate reports!

Service Levels – Evaluate individual and group performance with service level reporting. Keep your customer service standards high by setting and maintaining company-wide goals.

Beginning to End Details – Get the details on every step of a call from the moment the call comes in to when the customer hangs up the phone, giving you a better understanding of the customer experience.

Call Accounting – Use historical reports to analyze patterns and trends in your calling. Use this information to learn about peak calling times, extension durations, and more.

User Interface – Easy to create and easy to use reports.

Contact SWEET! and Cloud SWEET!
Both allow for numerous and flexible reports, details, and summaries.