Call Assist
See your call transcribed live and use AI assistance while the conversation is happening.
If you already use Avaya phones and want a simpler way to move forward, E‑MetroTel can help you keep compatible Avaya phones while giving you faster support, easier system management, reliable connectivity, and access to advanced communication phones & features such as softphones, mobile and desktop apps, unified communications, and AI capabilities.
If managing your Avaya phone system is taking more time than you want, if updates or system changes are becoming difficult, if support is not meeting your expectations, or if you are looking for more predictable costs and modern communication features, you may be considering another path.
E‑MetroTel gives you an option to explore while continuing to use compatible Avaya phones and existing infrastructure where supported.
If these are important to your business, you can explore:
If your communication needs are changing, you can explore a different path without automatically replacing phones and infrastructure that may still work with your new setup.
Demo
Customers Experience About : E‑MetroTel System Flexibility
If you are considering a different path for your Avaya phone system, E‑MetroTel gives you an option to explore while continuing to use compatible Avaya phones and existing infrastructure where supported.
If your existing setup is compatible, you can continue using Avaya phones while adding softphones, mobile and desktop apps, unified communications, and other modern communication tools.
Keep using your compatible Avaya desk phone while adding E‑MetroTel softphones on your mobile phone, desktop, laptop, or tablet. Device Group lets the same extension work across all of these devices.
When someone calls your extension, your Avaya desk phone and connected softphones can ring together. Answer the call on any device, and the other devices automatically stop ringing.
After moving your Avaya phone system to E‑MetroTel, you can keep compatible Avaya phones and add modern AI tools that help answer calls, assist users during conversations, and improve customer experiences.
See your call transcribed live and use AI assistance while the conversation is happening.
Answer incoming calls, understand what callers need, and connect them to the right person.
Give customers quick answers through chat without waiting for an available employee.
Let callers speak naturally while AI understands their request and helps complete the task.
Automatically turn video meetings into written transcripts for easier review and follow-up.
Avaya 1403
Avaya 1408
Avaya 1416
Avaya 2410
Avaya 2420
Avaya 9404
Avaya 9408
Avaya 9504
Avaya 9508
Avaya 1603
Avaya 1603-I
Avaya 1603SW-I
Avaya 1608
Avaya 1608-I
Avaya 1616
Avaya 1616-I
Avaya 9608
Avaya 9610
Avaya 9611
Avaya 9611G
Avaya 9620
Avaya 9620C
Avaya 9620L
Avaya 9621G
Avaya 9630
Avaya 9630G
Avaya 9640
Avaya 9640G
Avaya 9641G
Avaya 9650
Avaya 9650C
Avaya 9670G
Avaya J129
Avaya J139
Avaya J159
Avaya J169
Avaya J179
Avaya J179-TSG
Avaya J189
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