Infinity Web Client by E-MetroTel
Auto Attendant Phone System
A browser-based attendant console for the Infinity Platform.
Answer, transfer and manage every call from any web browser. Programmable keys, live presence, directory search, queue monitoring and reporting give your operators everything they need in one auto attendant phone system.
Auto attendant phone system features
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Call Handling
Answer, hold, transfer, conference and more.
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Programmable Keys
Up to 120 keys with labels, BLF and feature codes.
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Directory Search
Search by name, department and presence status.
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Queue Monitoring
Real-time visibility across all queues and agents.
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Reporting
Historical reports for better decision making.
Auto attendant phone system
Built for Today’s Attendant Workflows
Infinity Platform brings call handling, programmable keys, presence, directory search and real-time queue visibility together in one browser-based auto attendant phone system, built for busy front desks and operator teams.
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Full call controls
Answer, hold, transfer, conference and more.
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Programmable keys
Up to 120 keys with labels, BLF and feature codes.
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Call history
Recent calls with filters and quick actions.
Key Operator Features
Everything your attendants and operators need in a modern, web-based auto attendant phone system.
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Call Handling
Answer, hold, transfer, conference and more with familiar controls.
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Programmable Keys
Up to 120 keys with configurable labels, BLF and feature codes.
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Directory & Presence
Search for users by name, department and presence status with click-to-call.
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Call History
View recent calls with filters and quick actions.
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Queue Monitoring
Real-time wallboards and queue dashboards to keep your team informed.
Directory Lookup & Presence
Quickly find colleagues across your organization with real-time presence, calendar status and one-click calling.
Search by name, source or calendar and call anyone with one click.
Queue Visibility
Monitor all call queues at a glance or drill into a specific queue for detailed insights.
All Queues Wallboard: view multiple queues, agent status and activity across your entire team, or drill into a single queue for real-time metrics.
Reports & Historical Activity
Get detailed insights with easy-to-read call reports on answered calls, abandoned calls and more.
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Answered Calls by Agent
See answered calls, talk time and performance by agent.
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Abandoned Calls Report
Identify abandoned calls and understand queue wait times.
FAQ
Auto Attendant Phone System FAQs
Answers to the most common questions about the E‑MetroTel auto attendant phone system on the Infinity Platform.
Ask Our TeamWhat is the E‑MetroTel auto attendant phone system?
It is a browser-based attendant console on the Infinity Platform. It brings call handling, programmable keys, presence, directory search, queue monitoring and reporting together on one screen, so your operators can answer, route and manage every call.
Do I need special hardware or software to use it?
No. It runs in a web browser on any device, so there is no console hardware to buy or maintain. It works with the Infinity Platform and your existing communication system.
Which call handling features are included?
Operators can answer, hold, transfer and conference calls with familiar controls, including DND, Redial and Forward. Transfer Callback is supported, and each operator has five call loops.
How many programmable keys does it support?
Up to 120 programmable keys, each with a configurable label, BLF (busy lamp field) status and feature codes, together with an unlimited quick search directory.
Can operators see presence and calendar status?
Yes. The directory shows real-time presence and Microsoft calendar status for each user. Operators can search by name, department or presence status and call anyone with one click.
Can I monitor call queues in real time?
Yes. An all-queues wallboard shows queue counts, agent status and activity across your team, and you can drill into an individual queue dashboard for real-time metrics and agent activity.
What reports are available?
Historical reports include Answered Calls by Agent, with call count, talk time and wait times, and an Abandoned Calls Report showing the queue, caller ID and wait time, so you can understand performance and queue wait times.
Does it use AI, and can I host the AI myself?
Yes. The system is powered by advanced AI, and you have the option to host the AI on your own in-house servers for full control over your data.
Does it keep a history of calls?
Yes. Operators can view recent incoming, outgoing and missed calls with filters and quick actions, so following up on any call takes seconds.
Why Choose the E-MetroTel Auto Attendant Phone System
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Powered by Advanced AI
Built-in AI capabilities, with the option to host AI on your own in-house servers.
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Secure
Built with security in mind to protect your calls, contacts and call data.
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Integrated, on Any Device
Works with the Infinity Platform and your existing systems, from a web browser on any device.
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Modern & Easy to Use
Intuitive, browser-based interface for faster training and higher productivity.
Give your operators a faster, smarter way to handle every call. Move to a modern auto attendant phone system with confidence, and let our team guide every step.
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