Cloud Phone System
Every call, message, and team conversation. One platform.
UCX Cloud replaces fragmented phone systems with AI-assisted voice, messaging, mobile fax, and CRM-connected workflows. Across every location, from one admin panel.
Trusted by 5,000+ Teams and Companies worldwide
- Problems statements
Every call, message, and team conversation. One platform.
Fragmented tools create blind spots
UCX Cloud replaces fragmented phone systems with AI-assisted voice, messaging, mobile fax, and CRM-connected workflows. Across every location, from one admin panel.
Hardware slows every expansion
Every new branch shouldn’t require a phone closet, a separate vendor, and weeks of coordination. New locations should be addable in minutes, not months.
Missed calls become missed revenue
When calls aren’t routed intelligently and follow-ups aren’t visible, high-value customers fall through the cracks. The cost compounds across every location.
Legacy systems block modern IT
Desk-phone-dependent infrastructure limits mobile teams, complicates onboarding, and creates a constant maintenance overhead your IT team shouldn’t be carrying.
- Platform
One platform. Six ways to remove friction.
Messaging & Groups
Give stores, branches, and departments shared channels. Decisions don’t disappear in personal chats. They stay visible to the right people.
AI-Assisted Workflows
Smart routing, voicemail transcription, conversation summaries, sentiment cues, and follow-up prompts. Less admin, better responses.
Video & Calling
Keep meetings running smoothly and consistently with UCX Cloud. Microsoft Teams stays fully synced, so your team can collaborate without switching platforms.
Cloud Voice
Make and receive business calls from mobile, desktop, or browser. Teams stay reachable without being tied to a desk or a hardware budget.
Analytics & Reporting
Call summaries, mood analysis, confidence-level insights, and more give you a complete view of every conversation. So you know exactly what happened and what to do next.
Admin & Permissions
UCX Cloud does not increase pricing based on seat count or user role, so you can scale your team with confidence and without unexpected costs.
- AI Powered
AI is here to boost your workflow
AI is not a one-and-done solution. We implement AI with purpose: helping users better understand their customers, uncover meaningful insights, and confidently prepare for what comes next.
- About
The field-tested and proven product for business scale
Global
Support available
Remote
Setup, no touch required
- By industry
Built for businesses that operate across locations.
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Run 50 stores like one store.
UCX Cloud replaces fragmented phone systems with AI-assisted voice, messaging, mobile fax, and CRM-connected workflows. Across every location, from one admin panel.
Run every branch like one branch.
Route calls by branch, team, or region. Give head office a single view of communication activity across every location. Add new branches, departments, or service lines without starting a new phone-system project.
OPEN A NEW BRANCH WITHOUT OPENING A NEW PHONE-SYSTEM PROJECT
Run every dealership like one dealership.
Route calls by location, department, brand, or sales team. Give group management a single view of communication activity across every showroom, service desk, and parts counter. Add new rooftops without opening a new phone-system project.
OPEN A NEW ROOFTOP WITHOUT OPENING A NEW PHONE-SYSTEM PROJECT
Run every office like one office.
Route calls by site, department, region, or business unit. Give leadership a single view of communication activity across the entire organization. Add new offices, teams, or territories without opening a new phone-system project.
OPEN A NEW OFFICE WITHOUT OPENING A NEW PHONE-SYSTEM PROJECT
- Integration
Fits into the systems your teams already use.
- Global availability
Support teams where they work.
Regional availability that matches your current footprint and your expansion plan.
- United States
- Canada
- Europe
- Austrailia
- Asia
- Launch process
Go live faster than a traditional rollout.
No phone closets. No weeks of vendor coordination. Teams are up and running in three steps.
Create your account
Choose your plan, configure numbers, and define the teams or locations you want to launch first. No hardware ordered. No installation scheduled.
Add users and groups
Sync from Microsoft Directory or add users manually. Assign call flows, departments, permissions, and messaging groups from one admin experience.
Start communicating
Teams use the mobile app, desktop app, or browser. Number porting support means customers keep reaching the same business numbers throughout the transition.
- Connect
See how UCX Cloud works on your system
Tell us a little about your system and workflow.
We’ll use it to show you a demo of UCX Cloud specific to your case.
“Calls in one system, messages in another, fax somewhere else, customer data in the CRM. Teams lose context, managers lose visibility, customers repeat themselves.”
John Doe
VP at Acme Inc.
“UCX Cloud kept all our 16+ stores connected without any hardware hassle. The InfinityOne app, remote management, and AI call insights made a huge difference in how we communicate. Best of all – 44% cost savings over our previous system.”
Joe Sus
Telecom Coordinator, Pete’s Fresh Market
- Pricing
Simple plans. No hardware tax.
Choose the plan that matches how your teams communicate. Upgrade as you grow.
UCX-Cloud Mini
Up to 32 users
17.50
Per user/month billed monthly
- IVR System
- Multi Device Support
- Voicemail
- Call Forwarding
- Mobile App
- XSTIM Integration
- Call Recording
- Advanced Analytics
- Video Conferencing
- Chat & Team Messaging
UCX-Cloud Pro
Up to 1000 users
22.00
Per user/month billed monthly
- Call Recording
- Advanced Analytics
- IVR System
- Multi Device Support
- Voicemail
- Call Forwarding
- Mobile App
- Priority Support
- XSTIM Integration
- Video Conferencing
- Chat & Team Messaging
Enterprise
Unlimited users
Custom Pricing
- API Access
- Dedicated Account Manager
- Custom Integration
- SLA Guarantee
- Call Recording
- Advanced Analytics
- IVR System
- Dedicated Account Manager
- Multi Device Support
- Voicemail
- Call Forwarding
- Mobile App
- XSTIM Integration
- Priority Support
- Sustainability
Modern communications should reduce operational waste, not add to it.
Moving to UCX Cloud isn’t just an IT decision. It’s a step toward a leaner, lower-impact operating model.
–72%
Average reduction in physical hardware per deployment
Switch to UCX Cloud and make your communication platform part of a cleaner operating model.
Less hardware dependency
UCX Cloud moves communication to mobile, desktop, and browser-based workflows, reducing the need for physical desk-phone rollouts at every location. Fewer devices ordered, fewer devices disposed of.
Smarter packaging
Where hardware is required, Emetrotel positions recyclable, minimal packaging and reduced single-use plastic as part of the customer experience, not an afterthought.
Impact program
For every activated account, Emetrotel contributes to an approved environmental partner. Connecting your communication upgrade to a measurable reduction in operational waste.
- FAQS
Your questions answered
Do I need special hardware?
No! With E-MetroTel UCX Cloud, no special hardware is required. Simply connect with your team using your mobile or desktop anytime, anywhere.
Which countries can I get numbers in?
E-MetroTel UCX Cloud provides numbers across multiple countries worldwide through our global reseller network. Contact us to confirm availability in your country.
What does the AI actually do?
E-MetroTel’s AI works across your entire communication system — from calls to management. It transcribes calls, generates summaries, analyzes call sentiment, and provides insights to help your team make better decisions and work more efficiently.
Can I keep my current phone numbers?
Yes! With E-MetroTel UCX Cloud, you can port your existing phone numbers over so there’s no disruption to your business. You also get to keep your current phones no need to buy new hardware or change the numbers your customers already know.
Is UCX Cloud suitable for regulated industries?
Yes! E-MetroTel UCX Cloud is trusted by healthcare, government, education, and finance sectors. It offers a built-in firewall, secure data management, flexible deployment options cloud, on-premise, or hybrid giving regulated industries full control over their communications and data security.
How does it connect with SugarCRM and Microsoft Directory?
E-MetroTel UCX Cloud connects with business tools through its open API and 3rd party call control support. It has built-in integration with Microsoft Teams and Salesforce. For SugarCRM or Microsoft Active Directory, integration is possible via API. Contact our team to discuss your specific setup and requirements.
Ready to connect every location on one platform?
No desk-phone dependency. No fragmented tools. No slow branch rollout.