InfinityOneTM

Our Unified Collaboration Framework

One Secure Platform for Messaging, Voice, and Video

  • InfinityOneTM is E-MetroTel’s collaboration framework that unifies messaging, voice, and video in one secure, integrated platform.

 

  • It can run on-premises, in your private cloud, or in a virtualized environment, ensuring all data stays entirely within your organization’s security domain.

 

  • InfinityOneTM delivers a consistent experience across Infinity soft, hard, and mobile phones, as well as its browser-based web client all fully integrated with your UCX telephony for a seamless user experience.
InfinityOne

Built for Performance and Reliability

Technology Foundation InfinityOneTM is built on Elixir and the Phoenix Framework, running on the Erlang BEAM virtual machine, same foundation powering WhatsApp, Discord, and Pinterest. 
These technologies are proven in large-scale, real-time communications where massive concurrency, fault tolerance, and near-zero downtime are essential. 

What this means for your organization: 

  • Handles thousands of concurrent sessions with minimal latency. 
  • Self-healing processes maintain service responsiveness under load. 
  • A hardened web layer provides secure defaults for HTTPS, session handling, and input validation. 
  • Isolated service processes ensure system integrity and contain faults automatically. 

Result: High performance, real time responsiveness, and exceptional reliability across every InfinityOne deployment. 

Security & Compliance

Security-First by Design InfinityOneTM is engineered as a hardened web application that runs alongside UCX, operating fully within the customer’s environment. 
All collaboration data and traffic remain inside your firewall and administrative boundaries, ensuring complete control. 

Core protections include:  

  • End-to-end encryption for browser, desktop, and mobile connections including voice and video streams. 
  • Data and credentials encrypted at rest, always within your environment. 
  • Built-in CSRF protection, input validation, and secure session handling through the Phoenix web layer. 
  • Elixir process isolation prevents faults or unauthorized access from propagating across services. 

Together, these layers combine application-level hardening with process-level isolation, delivering enterprise-grade security without reliance on external hosting or third-party storage. 
Your communications remain private, protected, and under your control. 

Why InfinityOneTM

InfinityOneTM and UCX work together as E-MetroTel’s unified communication and collaboration platform  combining enterprise-grade voice with modern, real time messaging and video. 
  • Integrated Architecture: Connects UCX telephony and InfinityOne collaboration in real time. 
  • Simplified Administration: Unified provisioning and management aligned with UCX. 
  • Microsoft Teams® Integration: Brings UCX enterprise-grade voice directly into the Teams environment. 
Together, InfinityOneTM and UCX deliver a secure, cohesive, and future ready communication platform that empowers organizations with performance, control, and flexibility.

Core Capabilities

Unified Communication

Messaging & Collaboration

  • Real-time direct, group, and channel-based chat with search, mentions, file sharing, and integrated video collaboration. 
  • Persistent message history and notifications keep teams connected across all devices. 

Voice

  • call control, conferencing
  • queue participation 
  • wallboards and historical reporting 
All directly within InfinityOneTM. 

Video Calling

  • Clear face-to-face video calls.
  • Easy screen sharing during calls.
  • Better teamwork and customer support.
All directly within InfinityOneTM. 

Unified Presence

Shared presence across all Infinity clients, updating automatically with call and activity state. 

AI Assist (Web Client)

E-MetroTel’s AI Call Assist in the Infinity Web Client uses artificial intelligence to analyze calls after they end. It provides a clear call summary and sentiment analysis, helping users quickly understand what was discussed and the overall tone of the conversation.

These insights make it easier for teams to review call quality, understand customer needs, prepare for the next call, and provide a better customer experience.

  • Real-time transcription, summarization, and contextual insights for calls and messages. 
  • Processing occurs through E-MetroTel-administered cloud resources, with results stored locally.  
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Microsoft Teams Integration

With E-MetroTel telephony inside Microsoft Teams, users can do more than just attend meetings. They can make and receive calls to any telephone number directly from the same Teams app. This means employees can call customers, partners, or office phones without switching tools. E-MetroTel brings business calling features into Microsoft Teams, making communication simple and easy.

Contact Center

Omnichannel Contact Center (Web Client)

E-MetroTel Contact Center gives teams the important tools they need to handle customer calls easily. Agents can answer incoming calls, manage call queues, and update their availability status. Supervisors can monitor call activity and support agents when needed. With the E-MetroTel softphone, contact center teams can serve customers from almost anywhere.

  • Extend communication beyond voice with integrated SMS, WhatsApp, Facebook Messenger, Web Chat, and Email connectors. 
  • Manage multiple customer channels from a single web interface for faster response and consistent engagement. 
Fax Server

FAX Server and Client

E-MetroTel Fax Server and Client brings secure fax communication into InfinityOne, helping businesses send and receive sensitive documents with privacy, control, and reliability. It supports digital faxing, PDF delivery, centralized management, high-volume fax workflows, and API integration with existing systems, making it a practical solution for healthcare, legal, finance, insurance, and other document-sensitive industries.

  • Helps users send and receive private information like medical records, legal papers, and financial files securely.
  • Helps users handle faxes digitally, receive them as PDFs, and reduce printing, scanning, and manual work.

Customers

 Organizations of all sizes trust E-MetroTel to keep their critical communications running smoothly

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Get Started Today

InfinityOne delivers a unified communication and collaboration platform for organizations that value performance, security, and control.

Built on modern, carrier grade technology, it combines enterprise class voice, real time messaging, video, and omnichannel engagement all within your own secure environment. 

Together with UCX, InfinityOne forms a cohesive, future ready foundation for business communication enabling teams to connect, collaborate, and serve customers effectively across every device and channel. 

To buy InfinityOne™, reach out to us by clicking the contact us button below or by calling us at (214) 556-5917

Contact Us