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Modern communications, your way
Bring your people and customers together with voice, messaging, video, AI and a culture of teamwork, visible in the moments that matter most.
0+
Years of
Experience
0k
Connected
Users
0k
Systems
Deployed
0+
Countries
Served
GLOBAL PRESENCE
Offices in USA, Canada,
Europe & Australia
Worldwide reseller
network
DESIGNED +
MANUFACTURED
IN NORTH AMERICA
What's possible
The platform, devices, applications and services you need, brought together in one unified communications experience, designed to work together and supported end to end.
Work from anywhere, on any device.
Keep your teams connected across desk phones, desktop, mobile and web.
Explore Devices + Apps
Create better customer experiences.
Bring voice and digital conversations together to make every interaction more connected.
Explore Contact Center
Move forward without starting over.
Preserve your existing investment while adding the capabilities you need next.
Explore Green Migration
Put practical AI to work.
Assist your people, automate routine interactions and turn conversations into useful insight.
Explore AIInfinityOne Platform
InfinityOne brings physical phones, softphones, mobile clients, applications and communication services together on one E-MetroTel platform.
The platform behind every connection.
Hardware and virtual communications work together as one system, across users, devices and locations.
InfinityOne
The platform connecting your communication system.
Communications
Voice · Messaging · Video
Devices + Clients
Desk · DECT · Mobile · Web
Customer Engagement
Contact Center · Omnichannel
AI + Automation
Assistance · Insights · Automation
Apps + Integrations
Teams · CRM · PMS · APIs
YOUR MIGRATION PATH
Keep what works. Modernize what matters.
Preserve
Keep compatible phones and infrastructure already working for you.
Modernize
Add E-MetroTel without replacing your entire communications environment.
Expand
Introduce modern capabilities when your organization is ready.
GREEN MIGRATION
Upgrade without unnecessary disruption.
Move forward without replacing everything. Preserve compatible phones and infrastructure, add E-MetroTel, and introduce modern capabilities when your organization needs them.
PRACTICAL AI
Answer, assist, automate and act.
Capture conversations, uncover insights, assist users in real time and turn communication data into useful actions.
Explore AI-Powered CommunicationsSee how practical AI turns real conversations into useful information.
Live Conversation
Capture conversations as they happen and make important information easier to review.
Conversation Insights
Turn conversations into clear summaries, sentiment insights and useful follow-up information.
E-MetroTel brings practical AI to live calls, customer interactions, digital conversations, voice automation and video meetings.
AI Call Assist
Real-time assistance, insights, transcripts, summaries and sentiment analysis.
AI Receptionist
Intelligent answering, conversation handling and call routing.
AI Chatbot
Conversational digital assistance for customers and users.
Agentic AI Voice
Understand conversations, respond intelligently and take action.
AI Video Conference Transcripts
Capture, transcribe, summarize and review important meetings.
PRODUCTS + EXPERIENCES
One communications platform with experiences for the desk, browser, mobile workforce and wireless environments. Built to work together.
Modern business desk phones for a connected workspace.
Explore PhonesCalls, messaging and collaboration from one browser workspace.
Explore Web ClientBusiness communications that stay with users on the go.
Explore Infinity 3065Flexible communications infrastructure for deployments of different sizes.
Explore GalaxyReliable wireless business voice for teams that need mobility.
Explore DECTCONTACT CENTER
Bring every customer conversation into one place with omnichannel engagement, intelligent queues and the tools agents and supervisors need to perform at their best.
Supported Channels
Voice
Web Chat
SMS
Messenger
Omnichannel
Voice and digital channels together in one place.
Queues + Routing
Intelligent routing, queue management and real-time statistics.
Agent + Supervisor Tools
Monitor, listen, whisper, barge in and improve performance.
DEPLOY YOUR WAY
Cloud isn’t your only option.
Infinity gives you the flexibility to deploy on-premise, in a hybrid model or in the cloud, so you can choose the approach that fits your organization.
On-Premise
Keep your communications and data on your premises with Galaxy Appliances for complete control and reliability.
Hybrid
Combine on-premise control with cloud flexibility for a communications model that scales with you.
Cloud
Run Infinity in the cloud and reduce infrastructure overhead while maintaining enterprise-grade communications.
Enterprise-Grade Security
Secure by design.
Your Data, Your Control
Privacy built in.
High Availability
Built-in redundancy.
Expert Support
Here when you need us.
INDUSTRIES
Infinity delivers secure, reliable communications tailored to the way healthcare, education, hospitality and government organizations work.
Improve patient care and enhance staff collaboration with reliable, always-on communications.
Learn more
Connect students, faculty and staff across campuses with flexible, easy-to-manage communications.
Learn more
Deliver exceptional guest experiences with seamless communications across your property.
Learn more
Ensure secure, reliable communications that support your mission and serve your community.
Learn moreTRUSTED BY ORGANIZATIONS WORLDWIDE
Organizations around the world trust E-MetroTel to deliver secure, reliable communications that just work, today and tomorrow.
View More Success Stories
We looked at many other manufacturers such as Cisco, ShoreTel, and Avaya. E-MetroTel provided the complete solution at 44% cost savings over all the others.
Daryl Boyce
Director of IT
Pete’s Market
Global Reach
Customers and partners around the world
Proven Experience
Trusted solutions for systems of many sizes
Built for Business
Scalable, secure communications
TRUSTED BY LEADING ORGANIZATIONS
READY TO GET STARTED
Let’s build a smarter, more secure communications solution that fits your organization.
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