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Testimonials - Manufacturing

American Licorice Company

We needed a communications system that would be simple to use and maintain, give us the UC tools to stay competitive and lower our overall communications costs, this without disrupting our manufacturing during system migration. We installed the UCX to replace a Nortel BCM because we had our corporate headquarters moving to this location and required a system that leveraged today’s technology and was cost effective. The installation went smooth and we were able to use VOIP across sites even though the other site still had a BCM. Having features like Find Me Follow Me, Voice-mail to E-Mail, Fax to E-mail and Extension-to-Mobile helps our management and customer service teams better serve our customers. The UCX is very easy to operate and keeping our existing phones lowered our costs significantly, in the order of 40%. The UCX platform has met all of our requirements and has been very stable. We are extremely pleased with the E-MetroTel solution.

Scott Sanders, Sr. IS Manager
American LicoriceTM Company

Elmwood - Fine Custom Cabinetry

At Elmwood Fine Custom Cabinetry, customer service is key and therefore so is the quality and reliability of our communications tools. We upgraded to E-MetroTel UCx last year and it has been providing rock solid performance ever since. We use a hybrid of SIP and Nortel sets for flexibility and reduced upgrade costs and haven’t looked back. Our support company, Sideline Telephone, have supported us whenever we had questions quickly and effectively. The E-MetroTel support resources have proven very helpful as we learn to make full use of the great features available through this advanced phone system.

Mark Elgersma, IT Manager
Elmwood Fine Custom Cabinetry

Dayco

Our existing phone system became unreliable and the call center system was not providing us with the agent and supervisor tools we needed to effectively manage call traffic and agent performance. With the E-MetroTel UCx SIP-based phone system, we get everything we need in a single server including Call Center, Voice-mail, IVR auto-attendant and Conferencing. Using the real-time call flow and agent reporting, we were quickly able to pin point the customer complaint issues and improve agent performance by 20%. The system is simple to manage, flexible and very reliable and we are delighted with the UCx solution.

Shaune Ballinger, IT Manager
Dayco

BASF

Green Migration at BASF SE: Modernizing Legacy Telephony with E-MetroTel.

At BASF SE’s world-renowned Ludwigshafen site—home to the largest integrated chemical complex in the world—modernization meets sustainability through the Green Migration project. With several hundred analog phones, including pulse-dialing units still in active use, BASF faced the challenge of updating its aging Nortel telephone systems. In collaboration with E-MetroTel, BASF has migrated to a modern communications infrastructure while preserving its existing Amphenol cabling and end devices, ensuring minimal disruption and maximum cost-efficiency.
 
This migration is driven by BASF’s high standards for security, reliability, and long-term hardware durability. A critical requirement was continued support for telephones deployed in hazardous, explosion-proof environments—devices that typically operate using pulse dialing. E-MetroTel’s Galaxy platform, known for its robust architecture and flexible compatibility, provides a seamless path forward. Its fail-safe capabilities and ability to maintain existing analog infrastructure make it ideal for complex industrial environments like BASF.
 
With its roots going back to 1865, BASF SE remains a global leader in the chemical industry, employing over 110,000 people across the world. The successful partnership with E-MetroTel reflects BASF’s commitment to innovation and operational excellence. E-MetroTel’s tailored solutions, responsive support, and willingness to meet specialized technical requirements ensured a smooth transition to future-ready unified communications—without compromising the past.