If you are a telecom reseller, you have probably heard that VOIPO has closed. Customers and resellers are asking the same questions:
- Is VOIPO completely out of business?
- What happened to VOIPO?
- Where can I move my business phone service from VOIPO?
Businesses are left without cloud phone support, and resellers have a real opportunity to help them with a reliable, affordable alternative. This guide explains what VOIPO’s closure means, what to look for in a replacement, and how to move customers quickly.
Key takeaways
- VOIPO customers need a new provider quickly to avoid losing service and support.
- Moving their phone numbers early is the most time-sensitive step.
- Resellers who act fast can win these customers and build recurring revenue.
What Happened to VOIPO?
VOIPO was a cloud VoIP provider serving homes and businesses. With VOIPO no longer operating, its customers face real problems:
- No support, updates or account help.
- Equipment that may not work with other providers.
- No time to wait, because a replacement has to be in place before service stops working.
Why Resellers Need a VOIPO Replacement Fast
Time is critical. Every stranded customer is looking for a new provider right now. If you wait, they will find a competitor first.
The most common reseller challenges are:
- Finding a dependable new cloud phone system vendor at short notice.
- Offering customers a budget-friendly, low-risk move.
- Keeping existing equipment working while adding modern features.
What to Look For in a VOIPO Alternative
Before you choose a replacement for your customers, check that it offers:
- Number porting help, so customers keep their existing phone numbers.
- Equipment compatibility, so customers can keep as many of their phones as possible.
- Cloud, on-premises and hybrid options to match each customer’s needs.
- Modern features such as mobile apps, video meetings and contact center tools.
- Reseller support, including training, marketing material and responsive technical help.
- Predictable pricing that leaves room for your margin.
E-MetroTel: A VOIPO Replacement Built for Resellers
E-MetroTel helps resellers move stranded VOIPO customers smoothly, quickly and at an attractive cost.
Green Migration technology
With Green Migration, many existing phones can stay in place, including systems from NEC, Avaya, Panasonic and Nortel. That helps customers avoid expensive hardware replacement.
Strong cost savings
Competitive cloud phone system pricing helps you win customers and protect your margin.
Modern features for your clients
Offer DECT wireless and bring-your-own-device mobility, a contact center, cost-saving SIP trunking with SMS, video collaboration, hot desking, and hybrid options for any business.
Dedicated reseller support
Get training, marketing material and U.S.-based technical support, with simple onboarding for both you and your customers.
How to Move VOIPO Customers in 4 Steps
- Review each customer’s users, phones, numbers and must-have features.
- Port their phone numbers as early as possible, while transfer requests can still be processed.
- Set up the new system and connect compatible phones, or add new ones where needed.
- Train users and go live, with support on hand for the first days.
How Resellers Can Win VOIPO Customers
- Reach business owners who are searching online for a VOIPO replacement or asking what happened to VOIPO.
- Contact former VOIPO customers directly with a clear migration plan.
- Lead with savings and new features to build trust.
- Show that they can switch with minimal disruption, often keeping their existing phones.
Frequently Asked Questions
Is VOIPO out of business?
VOIPO is no longer operating, which leaves its customers without service and support. If you or your customers still have active VOIPO lines, plan the move to a new provider right away.
What is the best VOIPO alternative for businesses?
The best alternative keeps your phone numbers, works with as much of your existing equipment as possible, and adds modern features. E-MetroTel offers cloud, on-premises and hybrid options with Green Migration to protect existing phones.
Can VOIPO customers keep their phone numbers?
In most cases, yes, through number porting. Start the porting process as early as possible, because transfers take time and depend on the losing provider.
Do VOIPO customers need new phones?
Not always. Many existing desk phones can work with the new system, and new phones can be added only where needed.
Help Your VOIPO Customers Switch Today
Don’t leave your customers on hold because VOIPO has shut down. With E-MetroTel, you can quickly offer a reliable, modern and cost-effective VOIPO replacement under your own brand, keep your customers happy, and grow your monthly recurring revenue.
