Introduction
Millions of businesses have Avaya or Nortel phone systems which include Avaya IP Office 500 V2 and Partner systems and Nortel Norstar, BCM and CS1000 (CS1K). But as Avaya has discontinued legacy PBX systems, and Nortel is a distant memory, companies are finding it difficult to find cost-effective ways to repair, access parts and keep their systems in service.
If you are still employing these methods, you might be wondering:
- Is there an economical way to fix Avaya or Nortel phones?
- How much longer can these legacy systems be trusted?
- Is there a more cost-effective solution than repairing my system every so often?
This guide discusses the repair dilemmas and introduces an alternative, innovative, affordable resolution.
Avaya & Nortel Models That Have Reached EOL
Avaya:
- IP Office 500 V2 → Restricted software releases, very expensive to maintain.
- 9600 Series IP Phones → Replacement handsets are pricey and harder to come by.
- Avaya 1400/2400 Digital Phones → Difficult to support in this age of VoIP.
Nortel:
- Norstar, BCM and CS1000 Systems → Software and Hardware patch updates are not available.
- Nortel Digital & IP Phones → Spare add-on modules and expansion units restricted.
The problem is that repairing any of these devices is expensive, only provides a temporary solution and always results in downtime if the right parts are not on hand. And this issues don’t end there.
Common Challenges Post-EOL
- Software and Firmware Limitations → No Feature Enhancements or Bug Fixes.
- Hardware Failures → Expansion module, IP phone, and handset parts are hard to come by.
- Compatibility Problem→ Old Avaya/Nortel systems do not play well (or at all) with new VoIP functionality and cloud PBXs.
Traditional Repair vs. E-MetroTel Green Migration
Traditional Repair:
- Expensive replacement parts.
- Outdated features remain.
- When the equipment fails, there is a high likelihood of downtime.
E-MetroTel Green Migration:
- Reuse your Avaya and Nortel phones (digital and IP phones) but always have the option to adopt our new phones if and when required.
- Migrate to an advanced cloud or hybrid PBX solution.
- Save money while accessing more advanced VoIP features — like hot-desking, collaboration, softphones, DECT mobility, call recording and SIP trunking.
- Enjoy significant cost savings, as much as 85 percent lower than rip-and-replace.
Benefits of E-MetroTel Green Migration for Avaya/Nortel Users
✅ Retain legacy phones while upgrading to a modern cloud PBX system.
✅ Access business features such as voicemail-to-email and mobile apps.
✅ Highly scalable from SMB to the enterprise and across vertical markets including hospitality, healthcare, retail, manufacturing and professional services.
✅ Have peace of mind that your communications are safe with personalized U.S.-based technical support to ensure an easy move.
Call to Action
Don’t let your business be held back by an Avaya or Nortel phone system. Upgrade with E-MetroTel Green Migration and gain the benefits of modern VoIP functionality while keeping some of your existing desk phones for as long as they last.
👉 Learn more about Avaya & Nortel Green Migration Solutions
Author:
Abbas Zaidi – US Business Development
